Complaint #301 Club Player Casino

Delayed payments and getting the runaround

By Russ7132

4 years ago

I have two pending withdrawals that have been nearly 30 days and each time I contact customer service they tell me they will escalate and have it taken care of. Nothing ever happens. They are still showing as PENDING.

I think Escalate and Ignore are the same word. They are not large withdrawals, but they need to be paid.

This is what they are showing in their records.

It shows here that you have a pending request as follows:

7/9/2021 9:40:31 PM ($890.00)
7/9/2021 11:38:31 PM ($947.00)

If I remember correctly, their own TOS says that withdrawals are generally approved in 7 days. It has now been 25 days. I cannot get any answers. Just promises to escalate the issue.

Please help.

Thank you

Disputed Casino Club Player Casino

Reason Delayed payment

Amount $1837

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Russ7132

4 years ago

Payments have been received. Thank you!

Club Player Casino

• Representative

4 years ago

Hi Russ--

I apologize for the difficulties you've been having with this.

I've already had both of your withdrawals approved and I expect your payment to be issued later today or tomorrow. Once I have the transaction details, I'll be back with another update.

All the best,

Tawni

Club Player Casino Complaint Stats

Resolved 239 / 249

Avg. Amount $2,882

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Club Player Casino Complaints

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Slow withdrawal payments once again

On 2/5/26, a withdrawal request for $2500 was submitted to Club Player Casino. On 2/6/26, 5 more withdrawal requests for $2500 each were submitted to the casino. In total, $12,500 in winning have been requested. Today, 18 days have passed since the first request and 17 days for the other requests and no funds have yet been received.

On Friday, a chat was made to casino support. During this contact, the first request was escalated and I was told that there would be a response within 72 hours. At the time, a request to escalate the other five withdrawals was also made. A response was given that each request would be addressed individually once an earlier request was handled.

Today, 2/23/26, an email was received stating that a payment of $2500 would be made within 7 to 10 business days. This seems like a long time to wait for payment, and at the rate that things are proceeding, it will be several months before all withdrawals will be received. It it my understanding that the casino allows withdrawals of $5000 per week and crypto requests are made more quickly.

Thank you Ask Gamblersin advance for any assistance that can be provided to expedite my withdrawals.

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I have been having a hard time receiving my requested withdrawal from Club Player Casino.

On 12/18/25, a withdrawal request was made for $1000. A week later, an inquiry was made to customer support and their response said that payment was scheduled for the following week. On 1/2/26, payment still had not been received, so customer support was again contacted. The agent told me that the withdrawal would be expedited. On Monday 1/5/26, an email was received stating that payment would be received in 7 to 10 business days. Today (1/16/26) is the 10th business day and payment has yet to be received. Again customer support was contacted and I was unable to receive a response informing when payment would be received other than in 7 to 10 business days.

Thank you in advance for any assistance that Ask Gamblers can provide in this matter, I'd like to get this resolved quickly since I have another withdrawal of $1100 that has been pening since 12/29/25 and hope that I won't have to wait a month to receive this payment.

TP

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Club Player owes 390 USD since Oct 11th

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I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

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When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

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It has been 15 days since I submitted a withdrawal request for $1000

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Won't pay me my win 330 USD

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Well on April 10th I wrote in on chat to see what was taking so long and they pretty much made me take a free chip " while I wait for my $330 withdrawal".

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$330