Complaint #178 Club Player Casino

Delay in approval of withdrawal

By Daniel M.

7 years ago

Message on forum

I submitted a withdrawal request for $1500 on 10/28 which has not yet been approved.

Usually I am patient but then Christmas comes and I have something else to do than a copy paste chat with the customer service of a casino.

here is a parts from the chats I had with the casino's customer service:

Chat started on 19 Nov 2018, 04:09 PM (GMT+0)

(04:10:42) D Martin: Can you please proceed with my withdrawal

(04:12:15) A. Wallis: I'm really sorry for this experience . Allow me a moment to check your account .

(04:15:32) A.Wallis: I found your withdrawal and we have complete documents on your profile. Unfortunately it has not been sent yet. I have sent your case to the finance department through my manager. We will get the transaction done as soon as possible. We are not allowed to give exact dates because we can't know when the third party processors will be able to deliver due to its limitations.

(04:16:39) D Martin: And for the aproval?

(04:17:01) A.Wallis: I will pass this information to proper department and they will check it as soon as possible . Thank you for your understanding!

(04:17:26) D Martin: Ok, ty

(04:17:42) D Martin: Have a good day

Chat started on 22 Nov 2018, 02:53 AM (GMT+0)

(02:59:48) D Martin: Hello, can you please proceed with my withdrawal ?

(03:02:30) D Martin: Are you still there?

(03:02:48) Jose A: Allow me a moment while I check your account. Thank you for your patience!

(03:05:05) Jose A: I see it in pending status , what is the payout method ?

(03:05:17) D Martin: check

(03:06:46) Jose A: do you know if your bank is able to complete international checks transactions ?

(03:07:04) D Martin: yes, no problem

(03:07:31) Jose A: what is the bank name ?

(03:07:54) D Martin: *** bank

(03:08:57) Jose A: can you confirm your address please ?

(03:09:57) D Martin: ****-***** ********, Q****c,

(03:11:39) Jose A: one moment please

(03:16:39) Jose A: I escalated it your transaction to management in order to move it from pending to approved status

(03:17:28) D Martin: ok ty

(03:18:06) D Martin: Have a good one

Chat started on 27 Nov 2018, 03:31 AM (GMT+0)

(03:31:43) D Martin: one month and my withdrawal is still pending

(03:43:42) *** Paula A. joined the chat ***

(03:43:46) Paula A.: Hello, Good day! Thank you for contacting us. My name is Paula. I am going to assist you today. For your security and verification. May I have: Username (just the username without spaces) Phone number Email on your account, so I could assist you further.

(03:44:09) D Martin: d******w

(03:44:15) D Martin: ********

(03:45:09) Paula A.: Thank you for the information

(03:45:12) Paula A.: Allow me a moment while I check your account. Thank you for your patience!

(03:48:47) Paula A.: I'm very sorry for the delay. Thanks for bearing with me!

(03:49:45) Paula A.: I can see $1,500.00 via check still in pending status

(03:50:42) Paula A.: I will escalate this information to the proper department

(03:51:15) D Martin: ok, ty

(03:52:22) Paula A.: Can you confirm your address please?

(03:55:04) D Martin: **********For sure, they use copy paste*********

(03:56:05) Paula A.: thank you for the information

(03:56:17) Paula A.: I forward your request already

(03:56:21) Paula A.: Is there anything else I may help you with?

Please help.

Disputed Casino Club Player Casino

Reason Delayed payment

Amount $1500

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

dancashflow

• Quebec • 3 reviews

7 years ago

Yes, I received the funds in my bank account.
Thank you Askgamblers and Tawni for your help.

Kind regards,

Dan,

AskGamblers

• Support Team

7 years ago

Dear @dancashflow,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if/when you get the payment. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Club Player Casino

• Representative

7 years ago

Hi Dan--

And once I had everything in hand, I had your wire sent to be processed. ;-)

12/11 Paid $1425 + no fees for transaction #57044122

I would expect you'll find the funds in your account towards the beginning of next week.

Regarding the shortfall, you received a bonus ($75.00 ENJOY250 (6 of 999)) which was used to build your withdrawal. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best and the happiest holiday season...

Tawni

Club Player Casino Complaint Stats

Resolved 239 / 249

Avg. Amount $2,882

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Club Player Casino Complaints

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Slow withdrawal payments once again

On 2/5/26, a withdrawal request for $2500 was submitted to Club Player Casino. On 2/6/26, 5 more withdrawal requests for $2500 each were submitted to the casino. In total, $12,500 in winning have been requested. Today, 18 days have passed since the first request and 17 days for the other requests and no funds have yet been received.

On Friday, a chat was made to casino support. During this contact, the first request was escalated and I was told that there would be a response within 72 hours. At the time, a request to escalate the other five withdrawals was also made. A response was given that each request would be addressed individually once an earlier request was handled.

Today, 2/23/26, an email was received stating that a payment of $2500 would be made within 7 to 10 business days. This seems like a long time to wait for payment, and at the rate that things are proceeding, it will be several months before all withdrawals will be received. It it my understanding that the casino allows withdrawals of $5000 per week and crypto requests are made more quickly.

Thank you Ask Gamblersin advance for any assistance that can be provided to expedite my withdrawals.

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I have been having a hard time receiving my requested withdrawal from Club Player Casino.

On 12/18/25, a withdrawal request was made for $1000. A week later, an inquiry was made to customer support and their response said that payment was scheduled for the following week. On 1/2/26, payment still had not been received, so customer support was again contacted. The agent told me that the withdrawal would be expedited. On Monday 1/5/26, an email was received stating that payment would be received in 7 to 10 business days. Today (1/16/26) is the 10th business day and payment has yet to be received. Again customer support was contacted and I was unable to receive a response informing when payment would be received other than in 7 to 10 business days.

Thank you in advance for any assistance that Ask Gamblers can provide in this matter, I'd like to get this resolved quickly since I have another withdrawal of $1100 that has been pening since 12/29/25 and hope that I won't have to wait a month to receive this payment.

TP

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It's been well over the 10-day period, and I have heard nothing back, and I have been unable to get customer support to respond to me.

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Club Player owes 390 USD since Oct 11th

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I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

It was approved and has now been over ten business days since approval.

When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

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I went clubbing

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Resolved

It has been 15 days since I submitted a withdrawal request for $1000

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Rejected

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Won't pay me my win 330 USD

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Well on April 10th I wrote in on chat to see what was taking so long and they pretty much made me take a free chip " while I wait for my $330 withdrawal".

Anyway, I requested my withdrawal again for $330 on April 11th and finally after more excuses and excuses tonight April 25th my withdrawal was denied and they took all my money too! They're saying I mixed funds - because I took that free chip - but that's bull because my $330 was pending in withdrawal and never mixed with the free chip cause I never won anything on it and played it all off, while the $330 was pending in withdrawal.

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Unresolved

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