I submitted a withdrawal request for $1500 on 10/28 which has not yet been approved.
Usually I am patient but then Christmas comes and I have something else to do than a copy paste chat with the customer service of a casino.
here is a parts from the chats I had with the casino's customer service:
Chat started on 19 Nov 2018, 04:09 PM (GMT+0)
(04:10:42) D Martin: Can you please proceed with my withdrawal
(04:12:15) A. Wallis: I'm really sorry for this experience . Allow me a moment to check your account .
(04:15:32) A.Wallis: I found your withdrawal and we have complete documents on your profile. Unfortunately it has not been sent yet. I have sent your case to the finance department through my manager. We will get the transaction done as soon as possible. We are not allowed to give exact dates because we can't know when the third party processors will be able to deliver due to its limitations.
(04:16:39) D Martin: And for the aproval?
(04:17:01) A.Wallis: I will pass this information to proper department and they will check it as soon as possible . Thank you for your understanding!
(04:17:26) D Martin: Ok, ty
(04:17:42) D Martin: Have a good day
Chat started on 22 Nov 2018, 02:53 AM (GMT+0)
(02:59:48) D Martin: Hello, can you please proceed with my withdrawal ?
(03:02:30) D Martin: Are you still there?
(03:02:48) Jose A: Allow me a moment while I check your account. Thank you for your patience!
(03:05:05) Jose A: I see it in pending status , what is the payout method ?
(03:05:17) D Martin: check
(03:06:46) Jose A: do you know if your bank is able to complete international checks transactions ?
(03:07:04) D Martin: yes, no problem
(03:07:31) Jose A: what is the bank name ?
(03:07:54) D Martin: *** bank
(03:08:57) Jose A: can you confirm your address please ?
(03:09:57) D Martin: ****-***** ********, Q****c,
(03:11:39) Jose A: one moment please
(03:16:39) Jose A: I escalated it your transaction to management in order to move it from pending to approved status
(03:17:28) D Martin: ok ty
(03:18:06) D Martin: Have a good one
Chat started on 27 Nov 2018, 03:31 AM (GMT+0)
(03:31:43) D Martin: one month and my withdrawal is still pending
(03:43:42) *** Paula A. joined the chat ***
(03:43:46) Paula A.: Hello, Good day! Thank you for contacting us. My name is Paula. I am going to assist you today. For your security and verification. May I have: Username (just the username without spaces) Phone number Email on your account, so I could assist you further.
(03:44:09) D Martin: d******w
(03:44:15) D Martin: ********
(03:45:09) Paula A.: Thank you for the information
(03:45:12) Paula A.: Allow me a moment while I check your account. Thank you for your patience!
(03:48:47) Paula A.: I'm very sorry for the delay. Thanks for bearing with me!
(03:49:45) Paula A.: I can see $1,500.00 via check still in pending status
(03:50:42) Paula A.: I will escalate this information to the proper department
(03:51:15) D Martin: ok, ty
(03:52:22) Paula A.: Can you confirm your address please?
(03:55:04) D Martin: **********For sure, they use copy paste*********
(03:56:05) Paula A.: thank you for the information
(03:56:17) Paula A.: I forward your request already
(03:56:21) Paula A.: Is there anything else I may help you with?