Ag Awards

Club Player Casino - Delay and run around on withdrawal

Complaint Info
Disputed casino Club Player Casino
Reason Delayed payment
Posted on May 16, 2014

I am a VIP player at Club Player. I had a withdrawal go through in record time so continued to play. On February 12th I requested a withdrawal. 10 days went by (the previous one was approved in just a couple of days) so I live chat and asked what the status was. This is the answer that I got - and have gotten EVERY TIME after (6 and counting now). We are sorry for the delay, we have elevated this to a manager and you will hear back shortly. Sometimes the messages say, check back this afternoon, or someone will contact you in 1-2 business days. On those times when I've checked back in the afternoon, I've gotten snippy comments about we haven't gotten a response yet its only been a couple of hours. On the notes that someone will contact me in 1-2 days - I've never heard boo.

So that is why I'm writing this. At least contact me back, don't lie to me, quit the run around. You have proven you have the potential to approve and get me my money in a week - so not sure why we are on 1 month out and no movement. Pissing me off.

Posted on March 17, 2014

Dear teekawi,

Thank you for bringing this issue to my attention. I have made management aware of the situation. I have been told that the withdrawal has been approved and paid. Would you please be so kind as to confirm payment?

All the best,


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