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Club Player Casino - Closed Account & Promotion Offers

RESOLVED
Complaint Info
Disputed casino Club Player Casino
Reason Account closure
Posted on May 16, 2014

Club Player has banned me from playing in their casino. The only explanation I received is that " I don't fit the player profile they are looking for." Until I get a decent explanation, I will keep complaining. If I don't get an acceptable explanation, then I have every reason to believe that players get barred for winning too much money. I wanted to share with the online gambling community the following: I only played Keno and Slot Machines at this casino. I won some money approximately $3,000. If a player has a lucky streak at this casino, management will bar you from playing further. Honestly, what reason could they possibly have for banning someone who only plays Keno and slot machines? I would like my account to be reinstated; otherwise, quit sending me promotions via my email.

Posted on July 22, 2013

Dear Player:

Unfortunately the casino reserves the right to close or terminate your account at its sole discretion and there is nothing I can do to change their decision to close your account.

< name removed >

Posted on July 24, 2013

If I am banned from Club Player casino, and obviously you don't want my business, please STOP sending me promotions via my email address. Thank you.

Posted on July 24, 2013

Dear Player:

I have requested Club Player to stop sending you any promotions

Regards

< name removed >

Posted on July 25, 2013

To this day, all I wanted was an explanation as to why my account is closed. Why can't I get an explanation of why my account is closed? Erik20

Posted on July 25, 2013

Like I mentioned in my comments to Silver Oak, I need an explanation as to why my account was closed. If is something I did, I don't want to repeat the same mistake in any other casinos.

Posted on July 26, 2013

Dear Player:

All I can say is that it was Upper Management decision

Regards

< name removed >

AskGamblers
Posted on July 27, 2013

We cannot do anything about casino's decision to close player's account, as it reserves that right, included into their T&C! Complaint solved!

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