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Club Player Casino - Can't get my withdrawal approved

RESOLVED
Complaint Info
Disputed casino Club Player Casino
Reason Delayed payment
Amount $ 2500
Posted on January 3, 2019

i made a withdrawal request for $2,500.00 at club player casino on 10-01-18 I have requested an escalation for approval over ten times,my documents are up to date and in order. i think i've been more than patient with them. being as the Terms & Conditions state withdrawals will be reviewed within 7 business days & payment will be made 7-10 days after approval. when i ask the vip withdrawals department why is it taking so long to be approved i was told its because i am ahead of the casino and i haven't been playing there as much. can you really blame me for not wanting to make deposits in a casino that does not pay you when you win! I have attached a log of phone calls I’ve made to Club Player and also chat sessions regarding my withdrawal request.

Posted on January 7, 2019

Hi Scott--

I apologize for the difficulties you've been experiencing with this.

I've reviewed your account and I do see your payment is set to be sent off, tomorrow (Monday). Once I have confirmation this has been sorted, I'll be back to give you an update...

All the best,

Tawni

Posted on January 8, 2019

Thank you Tawni for getting my withdrawal approved I will be looking forward to receiving a check soon.

AskGamblers
Posted on January 12, 2019

Dear @limoscott2018,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on January 13, 2019

thank you so much for all your help i have received a check from club player for the right amount

AskGamblers
Posted on January 16, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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