Seems like this casino already has a bad reputation from past entries on this site. So here is my case:
I signed up and used a free chip bonus code to try out the casino, met the playthrough requirements and requested a withdrawal of $100. I sent in my passport and a utility bill to verify my account...logged in a few days later...withdrawal declined. They stated I did not sent in my documents. I sent in my documents again and again. Even after receving confirmation on the 2nd and 3rd time that the documents were received, they stated the documents were not on file. Finally on the fourth time, it was confirmed the docs were on file. I request the withdrawal again...a few days later, I receive an email stating the withdrawal was cancelled and the money taken out of my account. Their reason was that I had opened another account back in 2002 and used a bonus chip then (16free). I found this hard to believe because I didn't get into the online casino scene until 2005-2006. I double check with a customer service rep to confirm the details of the 2002 account. They have my current address on file which would be incorrect. I had just recently moved to this address 2-3 years ago. Additionally, in 2002 I would not have been old enough to play at club player. They had stated the account was created 12/31/2002 at 2:28:29AM. Seriously, how can it be so perfect...created on new years eve at that time? I mean, the withdrawal is only for $100 and it looks like casino management has falsified my account information so they can bail on the payout. If they cannot even pay $100, what happens to the bigger winners? I've heard of stalling tactics from this casino group, but this is just unacceptable.