Ag Awards

Club Player Casino

Complaint Info
Disputed casino Club Player Casino
Reason Bonus terms violation
Posted on May 16, 2014

Seems like this casino already has a bad reputation from past entries on this site. So here is my case:

I signed up and used a free chip bonus code to try out the casino, met the playthrough requirements and requested a withdrawal of $100. I sent in my passport and a utility bill to verify my account...logged in a few days later...withdrawal declined. They stated I did not sent in my documents. I sent in my documents again and again. Even after receving confirmation on the 2nd and 3rd time that the documents were received, they stated the documents were not on file. Finally on the fourth time, it was confirmed the docs were on file. I request the withdrawal again...a few days later, I receive an email stating the withdrawal was cancelled and the money taken out of my account. Their reason was that I had opened another account back in 2002 and used a bonus chip then (16free). I found this hard to believe because I didn't get into the online casino scene until 2005-2006. I double check with a customer service rep to confirm the details of the 2002 account. They have my current address on file which would be incorrect. I had just recently moved to this address 2-3 years ago. Additionally, in 2002 I would not have been old enough to play at club player. They had stated the account was created 12/31/2002 at 2:28:29AM. Seriously, how can it be so perfect...created on new years eve at that time? I mean, the withdrawal is only for $100 and it looks like casino management has falsified my account information so they can bail on the payout. If they cannot even pay $100, what happens to the bigger winners? I've heard of stalling tactics from this casino group, but this is just unacceptable.

Posted on July 29, 2010

Dear jeremiahng,

As stated in our web site: http:/­/ww­w.c­lub­pla­yer­cas­­m/r­ule­s-p­rom­o.php

Only one active account is allowed per player, per family, per computer, per address and per credit card, unless by prior agreement by the Casino management. Winnings will only be paid to players having ONE account. If the player has more than one account, all winnings will be void and the accounts closed.

At the time we have accounts registered with your email address in the fallowing casinos: CoolCat , Cirrus, Palace Of Chance, Virtual and in Prism, with consecutive free chips and no deposits in between. Even though the bonus that you were given in your previous acct is from 2002, there are still no deposits in between we cannot honor the payment.

If you have previously enjoyed any of our non-deposit free chip offers, you will not be eligible for any successive non-deposit free chip offers until and unless you have made a real money deposit in between each free chip.

In the future, prior to taking a free chip or bonus make sure to make a deposit first.


Marty Davis

Gambling Wages

[email protected]

Posted on July 30, 2010

Why would I bother to even deposit at such an unreputable casino? With the all complaints posted on this board and around the internet regarding virtual group casinos, its a surprise anyone still plays there. Besides, your email doesn't even answer my questions. Unless you are able to confirm my residential address from 2002, it would be hard, in my view, to believe that I had created an account back then.

Posted on August 2, 2010

That is a good question jeremiahng,

Why would I bother to even deposit at such an unreputable casino? With the all complaints posted on this board and around the internet regarding virtual group casinos, its a surprise anyone still plays there.

You are obviously not here to play as a legitimate player you are looking to make free money, that’s fine we offer ONE free chip per family household. After that you must make a deposit prior to receiving a bonus or free chip otherwise your winnings will be confiscated, that is the case here.

Our terms and conditions are clear and the Company reserves the right to cancel your Club Player Casino account for any reason whatsoever at any time without notice to you. This case is officially closed and the player will not be receiving those winnings.


Marty Davis

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy