Complaint #224 Club Player Casino

Approved Payment Delayed

By Umesh D.

6 years ago

Dear Askgamblers,

I had managed to register an account with club player casino.
I won from a free spins bonus with a max cashout of 100USD.

I was asked to send documents for verification and my account was successfully verified.

My cashout was approved after weeks of pain with live support.
My live chat facility was then blocked and no responses was received via email.
The payment timeframes had lapsee and no responses were being received.

I then opened another account to chat to live chat to find out what's going on as that was my only option.
The second acc was only opened to chat to the support agents and no gameplay was on that acc.

They then closed my account and now refusing to pay even though my cashout was approved and they blocked my chat facility and were not responding to my emails.

Disputed Casino Club Player Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

6 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Club Player Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Club Player Casino

• Representative

6 years ago

Hi Bevan/Mark--

It's certainly bad enough when a non-depositing (free chip) player is rude to our staff, but it's far worse when the player is doing so after being caught out for giving false information and breaking terms and conditions.

We are very clear in our terms and conditions:

General Terms & Conditions for Membership

5. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

12. The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your casino account in any circumstances including:
a. If there is evidence to suggest that you have more than one active account for the Casino;

--

Your own chats with support was your own undoing. Your winnings have been voided and your accounts have been closed.

I've sent all evidence to AskGamblers management to support what I've stated.

Tawni

Inactive user

6 years ago

Still waiting for a response, hope to receive feedback soon.I will update the thread should I receive correspondence but hoping that the casino rep will reply here.
Thank you askgamblers for the help thus far.

Club Player Casino Complaint Stats

Resolved 239 / 249

Avg. Amount $2,882

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Club Player Casino Complaints

See all complaints for this casino

Slow withdrawal payments once again

On 2/5/26, a withdrawal request for $2500 was submitted to Club Player Casino. On 2/6/26, 5 more withdrawal requests for $2500 each were submitted to the casino. In total, $12,500 in winning have been requested. Today, 18 days have passed since the first request and 17 days for the other requests and no funds have yet been received.

On Friday, a chat was made to casino support. During this contact, the first request was escalated and I was told that there would be a response within 72 hours. At the time, a request to escalate the other five withdrawals was also made. A response was given that each request would be addressed individually once an earlier request was handled.

Today, 2/23/26, an email was received stating that a payment of $2500 would be made within 7 to 10 business days. This seems like a long time to wait for payment, and at the rate that things are proceeding, it will be several months before all withdrawals will be received. It it my understanding that the casino allows withdrawals of $5000 per week and crypto requests are made more quickly.

Thank you Ask Gamblersin advance for any assistance that can be provided to expedite my withdrawals.

Resolved

$12,500

Slow withdrawal payment

I have been having a hard time receiving my requested withdrawal from Club Player Casino.

On 12/18/25, a withdrawal request was made for $1000. A week later, an inquiry was made to customer support and their response said that payment was scheduled for the following week. On 1/2/26, payment still had not been received, so customer support was again contacted. The agent told me that the withdrawal would be expedited. On Monday 1/5/26, an email was received stating that payment would be received in 7 to 10 business days. Today (1/16/26) is the 10th business day and payment has yet to be received. Again customer support was contacted and I was unable to receive a response informing when payment would be received other than in 7 to 10 business days.

Thank you in advance for any assistance that Ask Gamblers can provide in this matter, I'd like to get this resolved quickly since I have another withdrawal of $1100 that has been pening since 12/29/25 and hope that I won't have to wait a month to receive this payment.

TP

Resolved

$1,000

Payment still unavailable

I signed up account and received a welcome bonus.

I hit and tried to cash out. It advised me to verify my identity, which I did.

They told me my payment could take up to 10 days.

It's been well over the 10-day period, and I have heard nothing back, and I have been unable to get customer support to respond to me.

Resolved

Will they cash me out

My name is < full name removed >. I recently won $5,000 on this platform but have been unable to withdraw my winnings. I’m only offered one withdrawal method—crypto—even though I have a working crypto wallet. Despite this, the site still won’t send the funds to my account. I’m extremely frustrated. I refuse to make another deposit if they’re going to block my withdrawals. I’ve tried to contact support multiple times with no response. The live chat doesn’t load, and emails seem to go nowhere. It’s unfair that they offer multiple deposit methods, yet restrict withdrawals to only one option that doesn't even work. I should be allowed to withdraw using the same method I used to deposit. This kind of behavior feels deceptive, possibly illegal, and absolutely unethical. Casinos should not be allowed to withhold winnings from players. I just want the $5,000 I rightfully won. What steps can I take now to get my money? Please help

Resolved

Payout request approved but not received

January 2, I won 10K. I split the payments up into 4 payments of $2500. They said it would take seven business days to process it for approval was approved. I received emails on all three that were approved. I check every other day and they still tell me the same thing and now I try to login and it says not authorized in my country. And stil have not received the first payment

Resolved

$10,000

Club Player owes 390 USD since Oct 11th

Hi,

I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

It was approved and has now been over ten business days since approval.

When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

Resolved

$390

I went clubbing

I am from the USA. I have been verified by the casino. I used a coupon that I was entitled to and won $4660.25 on june 24th 2024. Club player paid me $2500 in a coindraw. $2160.25 is late on both approval and payment, I am requesting askgamblers to please mediate this case for me until I receive the $2160.25.

Resolved

$2,160

Winnings not paid

I had won 400.00$ through them and after the fees and that I had 298.00$ I had won. I made deposit of 30$ like they said and the manager sent me an email stating approved and money on its way. I have yet to receive it. They told me my 30$ didnt go through so I have sent 3 emails to financial department with proof and will not respond back.

Resolved

It has been 15 days since I submitted a withdrawal request for $1000

It has been 15 days since I submitted a withdrawal request for $1000. I keep getting told that it is being escalated but nothing ever changes. I’ve had 6-7 different people “escalate” this withdrawal. No change still. Terms say all withdrawal are reviewed and approved or denied within 7-10 business day. After it’s approved then you have to wait another 7-10 business days to receive the payout. Ridiculous. Can someone help me to get Club Player Casino to approve my payout? Seems like they are just playin games at this point.

Rejected

$1,000

Won't pay me my win 330 USD

On March 24th, 2024 I won, and after the requirements were met and everything else I had $330 which was withdrawable.

So I requested a withdrawal on 3-24-24 and after excuse after excuse finally, on April 08th they denied the withdrawal because they said they needed some mail such as a bill for address verification, which I had already all verified but I sent them in any way as requested,

Well on April 10th I wrote in on chat to see what was taking so long and they pretty much made me take a free chip " while I wait for my $330 withdrawal".

Anyway, I requested my withdrawal again for $330 on April 11th and finally after more excuses and excuses tonight April 25th my withdrawal was denied and they took all my money too! They're saying I mixed funds - because I took that free chip - but that's bull because my $330 was pending in withdrawal and never mixed with the free chip cause I never won anything on it and played it all off, while the $330 was pending in withdrawal.

So they could have never been mixed together anyway, just another excuse not to pay me my $330 and now they won't let me talk to a manager or anything in chat and just keep closing the chat

Unresolved

$330