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Cloudbet Casino - Delaying Bitcoin Cashout

Posted on May 15, 2019

I deposited multiple times at cloud which was total of more than 0.4 btc! However, everytime I have lost. They never did any checks or anything!
But now they are refusing to pay my 0.667 btc which I won. They are taking forever! Please don’t trust them. They haven’t resolved my issue as yet! I am extremely worried. They are my life savings!

Please help me

Posted on May 15, 2019

Dear razawarrior285,

Thanks for leaving your comments here, I've had a look at your account and can see that it is currently blocked pending an investigation.

The investigation is still ongoing, as such your account and withdrawal are currently on hold.

Please note that we do not allow multiple accounts.

Thanks for your patience and understanding.


Posted on May 15, 2019

Hi cloudbet,

I don’t have any multiple accounts.
Even if I do.. it was not my account. My wife made one two years ago and we don’t remember the access of it.
I never had any account under my name.

You have frozen my account and it has more than 0.9 btc. They are my life savings. If you wish to keep my account closed and do not want me to be a part of your website. Kindly close my account but return my funds into my wallet.

I have been requesting you everyday regarding this but you seem to be ignoring my emails.

It’s pretty straight forward ! Return my funds and close my account if that’s what you guys want.

I was told that my issue would be resolved in an hour 8 hours ago! No reply from you guys! You guys also ignore my chat! I am not a beggar here. They are my funds and you should return my funds to me!

Posted on May 16, 2019

It’s been 72 hours and they have still frozen my account along with my funds! Tried requesting them: tried everything! It’s just not working.

Posted on May 17, 2019

Dear Razawarrior285,

I am pleased to inform you that our investigations team have concluded their checks and that you have been emailed by our Support Manager.

I must emphasise the importance of only creating ONE account.

Have a nice weekend and congrats on your winnings.


Posted on May 21, 2019

Dear @razawarrior285,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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