Ag Awards

Cloudbet Casino - Casino don’t closes account

Complaint Info
Disputed casino Cloudbet Casino
Reason Account closure
Amount mBTC 0.114
Inactive user
Posted on August 27, 2019


At August 13 I asked to close my account to my VIP manager, he confirmed that he read my text and he even answered.

August 24 I lost another 0.114 BTC as they didn’t closed my account, as by today they still didn’t closed it.

I want that they close my account and refund the deposit of 0.114 BTC as they should already closed my account, they don’t honour responsible gaming.

Best regards,


Posted on August 29, 2019

Dear JulianMT,

Having checked your complaint status internally I can see that you have spoken to Noah and come to a resolution.

Please note that a closure of account is not a self-exclusion and that should you wish to permanently close your account for RG reasons, you will need to complete this action from the RG section of the site.

I trust this meets your understanding.

The Cloudbet Team

Posted on August 29, 2019

Dear @julianmt,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Inactive user
Posted on August 30, 2019

Spoke to Noah and solved this issue indeed. Actually it was my fault to start a complaint and I should never had done so as they solved everything straight.

Case solved.

Posted on August 30, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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