Complaint #260
Cloudbet Casino
Blocked my account with 550k dollars
3 months ago
My situation is as follows. I don’t even know where to begin… with the fact that for the past two weeks I have barely slept at all and they have left a very strong mark on my life and on how a normal day unfolds for me now, or with how everything actually happened and how they are mocking me — and I’m sure other clients as well.
I am a very large sports bettor, and I’ve had an account at Cloudbet for several years. For quite a while, I stopped betting in crypto and only bet in FIAT with bookmakers in my country. Recently, about six months ago, I started betting in crypto again.
A very good friend of mine is also a client and VIP player at Cloudbet, with over $30 million wagered. His account was blocked for a ridiculous and very strange reason — once again, a total abuse in his case as well. Someone tried to hack his account and then entered the chat and started writing lies in his name, and Cloudbet blocked his account with $100,000 in it. For him, that amount didn’t mean much, because he had started wagering millions of dollars monthly.
When his account was temporarily closed for investigation, he still believed that this company was serious, because he didn’t imagine that what I am about to explain happened to me would follow (otherwise he would have advised me not to play here). He used crypto exclusively for betting; all of his crypto funds were strictly for betting, and he had started betting mostly on Cloudbet.
When his account was blocked without being given a clear timeframe for when it would be reopened, he proposed that I buy some of his crypto and pay him in fiat cash, in our local currency. It was beneficial for him to exchange his money, since he could no longer use it for deposits on Cloudbet and didn’t want to be tempted to gamble it at casino sites (because on other sites he couldn’t place the large sports bets he usually makes — only Cloudbet allowed him to bet such large amounts — so having crypto in his wallet would have tempted him to use it for slots at online casinos).
He offered me an advantageous price for the crypto, and I bought crypto from him. He sent me the funds, and I planned to use them afterward. I decided to bet on Cloudbet.
And from here, my story begins.
The entire betting session lasted 2 or 3 days.
I started by depositing amounts like $20k, $30k, $50k. I ended up losing approximately $200,000 in 1–2 days. After that, I recovered and eventually reached $550,000 in my account balance.
I made some withdrawals at different times — first around $200,000, then another $100,000. After the first $200,000 remained pending for almost 20 hours without being approved, and after I withdrew another $100,000 (bringing the total pending withdrawals to $300,000), Cloudbet initially rejected the withdrawals, and a few dozen minutes later, they blocked my account.
I want to state very clearly that I have extensive knowledge about how this industry works, as well as very important friends in this field and influential people on social media with hundreds of thousands of views on posts about betting and abusive bookmakers.
Why do I mention this? First of all, to make it clear that I know how things work. I am not a betting abuser. I did not place anything speculative or suspicious. Everything was 100% fair betting — clean betting.
These people simply did not want to pay me, and first they blocked the account, and only afterward did they start looking for a reason to justify it. Almost three weeks have passed and they still have not given me any concrete answer, only that the investigation can take up to six months.
Some people on chat tell me it will take exactly six months, others say up to six months — there is a total lack of transparency and coordination within their team. Nothing is clear, because so far the case is simply pending and they don’t care.
Regarding the bets: 99% of my bets were on tennis. Mostly on Davis Cup and Tier 1 tournaments — ATP and WTA — plus a few on Challenger tournaments.
A batch of 20–30 total bets placed over 2–3 days could not possibly require more than 1–2 days of investigation from the moment the review started. It is practically impossible to justify a timeframe of up to six months to finalize an investigation (which in reality does not even exist). It is impossible that three weeks pass without restoring access to my account and funds.
One important thing to mention is that I invested over $200,000. It is unacceptable and inadmissible to decide to invest over $200,000 in a bookmaker, having calculations and money management in place, depositing with the understanding that you can withdraw at any time if necessary, and then have your funds blocked for up to six months. Where have you ever seen something like this?
To invest $200,000 and then be unable to access your own money for six months, while support staff effectively mock you.
I also have an account manager. He simply does not do his job. He is online only 2–3 hours per day at most, and only 2 days per week. That practically means he is almost nonexistent.
The problem is that chat support redirects me to the account manager; they say they cannot help and that I must wait up to six months. The account manager does not respond, and when he does, his tone makes it seem as if I should feel bothersome for asking for help — as if I am the last person on earth and as if $550k being blocked is no big deal.
They cannot invoke any reason, not even proxy usage, because sometimes their site does not function properly from my country — it runs very slowly. Kevin, their VIP administrator and my account manager, asked me months ago from which country I was playing, and I explained where I was playing from and that I sometimes use a proxy because the site does not function properly with my internet provider. He had nothing to say against it and did not indicate it was a problem, so I do not expect Cloudbet to invoke such reasons.
I am experiencing health problems because of the stress this situation has created — the frustration of how I am being treated and the injustice that exists with no one able to hold them accountable.
I am absolutely convinced that such situations happen behind the scenes with many people and that they commit abuses.
It is simply impossible that after three weeks they have not unlocked my account and granted access to the $550,000 won fairly.
I have repeatedly told them, both in chat and on Telegram to my account manager, that I will make this case public everywhere on the internet — and when I say everywhere, I truly mean everywhere, because I have the ability to take this case even to TV news and make it go viral. A desperate person who is denied access to $550k after initially losing $200k is willing to do anything — capable of anything — when holding the truth and being forced to endure abuse. Unfortunately, they do not realize this, or they do not care, or they are not aware of how far a client can go in such a situation. If until now other clients have said the same but taken no action, they may not realize that there might be someone who will not accept this treatment and will actually take serious measures and be willing to do whatever it takes for justice.
I am a very large sports bettor, and I’ve had an account at Cloudbet for several years. For quite a while, I stopped betting in crypto and only bet in FIAT with bookmakers in my country. Recently, about six months ago, I started betting in crypto again.
A very good friend of mine is also a client and VIP player at Cloudbet, with over $30 million wagered. His account was blocked for a ridiculous and very strange reason — once again, a total abuse in his case as well. Someone tried to hack his account and then entered the chat and started writing lies in his name, and Cloudbet blocked his account with $100,000 in it. For him, that amount didn’t mean much, because he had started wagering millions of dollars monthly.
When his account was temporarily closed for investigation, he still believed that this company was serious, because he didn’t imagine that what I am about to explain happened to me would follow (otherwise he would have advised me not to play here). He used crypto exclusively for betting; all of his crypto funds were strictly for betting, and he had started betting mostly on Cloudbet.
When his account was blocked without being given a clear timeframe for when it would be reopened, he proposed that I buy some of his crypto and pay him in fiat cash, in our local currency. It was beneficial for him to exchange his money, since he could no longer use it for deposits on Cloudbet and didn’t want to be tempted to gamble it at casino sites (because on other sites he couldn’t place the large sports bets he usually makes — only Cloudbet allowed him to bet such large amounts — so having crypto in his wallet would have tempted him to use it for slots at online casinos).
He offered me an advantageous price for the crypto, and I bought crypto from him. He sent me the funds, and I planned to use them afterward. I decided to bet on Cloudbet.
And from here, my story begins.
The entire betting session lasted 2 or 3 days.
I started by depositing amounts like $20k, $30k, $50k. I ended up losing approximately $200,000 in 1–2 days. After that, I recovered and eventually reached $550,000 in my account balance.
I made some withdrawals at different times — first around $200,000, then another $100,000. After the first $200,000 remained pending for almost 20 hours without being approved, and after I withdrew another $100,000 (bringing the total pending withdrawals to $300,000), Cloudbet initially rejected the withdrawals, and a few dozen minutes later, they blocked my account.
I want to state very clearly that I have extensive knowledge about how this industry works, as well as very important friends in this field and influential people on social media with hundreds of thousands of views on posts about betting and abusive bookmakers.
Why do I mention this? First of all, to make it clear that I know how things work. I am not a betting abuser. I did not place anything speculative or suspicious. Everything was 100% fair betting — clean betting.
These people simply did not want to pay me, and first they blocked the account, and only afterward did they start looking for a reason to justify it. Almost three weeks have passed and they still have not given me any concrete answer, only that the investigation can take up to six months.
Some people on chat tell me it will take exactly six months, others say up to six months — there is a total lack of transparency and coordination within their team. Nothing is clear, because so far the case is simply pending and they don’t care.
Regarding the bets: 99% of my bets were on tennis. Mostly on Davis Cup and Tier 1 tournaments — ATP and WTA — plus a few on Challenger tournaments.
A batch of 20–30 total bets placed over 2–3 days could not possibly require more than 1–2 days of investigation from the moment the review started. It is practically impossible to justify a timeframe of up to six months to finalize an investigation (which in reality does not even exist). It is impossible that three weeks pass without restoring access to my account and funds.
One important thing to mention is that I invested over $200,000. It is unacceptable and inadmissible to decide to invest over $200,000 in a bookmaker, having calculations and money management in place, depositing with the understanding that you can withdraw at any time if necessary, and then have your funds blocked for up to six months. Where have you ever seen something like this?
To invest $200,000 and then be unable to access your own money for six months, while support staff effectively mock you.
I also have an account manager. He simply does not do his job. He is online only 2–3 hours per day at most, and only 2 days per week. That practically means he is almost nonexistent.
The problem is that chat support redirects me to the account manager; they say they cannot help and that I must wait up to six months. The account manager does not respond, and when he does, his tone makes it seem as if I should feel bothersome for asking for help — as if I am the last person on earth and as if $550k being blocked is no big deal.
They cannot invoke any reason, not even proxy usage, because sometimes their site does not function properly from my country — it runs very slowly. Kevin, their VIP administrator and my account manager, asked me months ago from which country I was playing, and I explained where I was playing from and that I sometimes use a proxy because the site does not function properly with my internet provider. He had nothing to say against it and did not indicate it was a problem, so I do not expect Cloudbet to invoke such reasons.
I am experiencing health problems because of the stress this situation has created — the frustration of how I am being treated and the injustice that exists with no one able to hold them accountable.
I am absolutely convinced that such situations happen behind the scenes with many people and that they commit abuses.
It is simply impossible that after three weeks they have not unlocked my account and granted access to the $550,000 won fairly.
I have repeatedly told them, both in chat and on Telegram to my account manager, that I will make this case public everywhere on the internet — and when I say everywhere, I truly mean everywhere, because I have the ability to take this case even to TV news and make it go viral. A desperate person who is denied access to $550k after initially losing $200k is willing to do anything — capable of anything — when holding the truth and being forced to endure abuse. Unfortunately, they do not realize this, or they do not care, or they are not aware of how far a client can go in such a situation. If until now other clients have said the same but taken no action, they may not realize that there might be someone who will not accept this treatment and will actually take serious measures and be willing to do whatever it takes for justice.
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