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Golden Star Casino - Closing my account and withholding balance with no valid reason

REJECTED
posted on July 3, 2018.

I registered few months ago with Goldenstar casino as it is accessible from my country, i played in live game and was for many times in a row unlucky, I stopped playing in this casino.
then they offer me one 50 usd free bonus, I played it on slots and won
around 350usd. I withdrew the winning and was so easy.
later on I entered again put a deposit and won again around some amount and all was smooth.
few days ago I entered again, put 1000 deposit and again i won almost 350.
i was trying to enter again today the casino, I got a message that my account was disabled,
I used the chat they sent me to support.
the support told me that they detected a fraudulent activity and they have the right to close the account.
I find no reason at all to do this. and I ask that they reopen my account and give me my money.

posted on July 4, 2018.

Dear LADYD,

we apologize for any inconveniences caused, but in this case violance of the casino’a Terms & Conditions has taken place. According to ANTI-FRAUD POLICY items 1.1, 1.2 «Any attempt of fraud will result in immediate suspension of the Gambler’s account with the right of confiscation of all the funds in favor of Сasino», «The player is not allowed to use any strategies playing any table games, such as roulette, card games and others. The Casino reserves the right to cancel all Player`s winnings using such strategies.»
Golden Star casino’s Security Department detected a strategy while playing Blackjack. We’ll provide AskGamblers Team with relevant evidence regarding this issue.

Best regards,
Golden Star Casino Team.

AskGamblers
posted on July 4, 2018.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf Golden Star Casino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity and breached aforementioned casino's Anti-fraud terms #1.1, 1.2 
 


1.1 We use special techniques to combat fraud in order to prevent any type of financial fraud at the Casino. Any attempt of fraud will result in immediate suspension of the Gambler’s account with the right of confiscation of all the funds in favor of Сasino.
1.2 The player is not allowed to use any strategies playing any table games, such as roulette, card games and others. The Casino reserves the right to cancel all Player`s winnings using such strategies.

 
AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

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