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Rich Casino - Closed account with €24,671 in it without any further clarification

REJECTED
Inactive user
posted on March 23, 2017.

Around 24 February my account at Rich Casino was closed. They have not yet told me why.
Before it was closed, I had 24 671 euro in the account.
I sent an email to Rich Casino shortly afterwards asking about what would happen with my money and when they would make a withdrawal of it. Now it is around 4 weeks later and they have still not answered me. I have not received any withdrawal from them during this time either.

The only information I have is the email they sent me on 24 February:

"Hello,

This email is to inform you that our Risk and Fraud division along with the Management decided to bring our business relation to an end, and to permanently close your Richcasino account.

We would like to emphasize that the account will no longer be accessible and will unfortunately not be reopened under any circumstances.

Thank you for your understanding in this matter and respecting our position and all statutes within the Richcasino Terms of Use.

Best regards!"

I have contacted the live chat several times, but they do not know anything about this and only tell me to wait for the security team to answer my email.

I have sent in all the documents needed for the account verifiaction and I have been able to make successful withdrawals in the past.

posted on March 27, 2017.

Hello,

Thank you for getting in touch with us regarding this matter.
Please note that we are currently looking into it and we will get back you as soon as possible.

Thank you for understanding and for your patience.

Kind regards,
The Rich Casino team

Inactive user
posted on March 28, 2017.

I have still not received an answer.
Please keep in mind that I have already waited more than a month for an answer about this, so I would appreciate if we could make some progress in this issue as fast as possible.

posted on March 31, 2017.

Hello,

Please be aware that we are still investigating and as soon as we will have an answer we will let you know.

Thank you for understanding and for your patience.

Kind regards,
The Rich Casino team

AskGamblers
posted on March 31, 2017.

During the course of the investigation AskGamblers Complaints Team did on another complaints case submitted by the same complainant, it became clear that player was involved into fraudulent activities.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this case either and moreover, to ban player from using our services in the future.

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