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Closed Account at Palace of Chance Casino for no reason

posted on June 30, 2015.

Redeemed a no deposit bonus with a 30x Playthrough (totaling to $3000+). Played through all of it and got the withdrawable amount of $100. I got account up to $500 then went on a suspicious losing streak. I contacted customer care and they closed my account because i argued with them over the fairness of the casino. I'm requesting my account to be reopened or to have my money i RIGHTFULLY and LEGITIMATELY earned returned to me. I met all bonus requirements and wagered over $8000 total

posted on July 3, 2015.

Any update considering your complaint? Thank you.

posted on July 4, 2015.

No reply from casino. I'm not even allowed to access their LiveChat or HelpDesk windows either for this matter. I'm stuck here. I just want my money I earned from them.

posted on July 8, 2015.

Hi TKCS11,

Unfortunately, your complaint is not exactly based in fact.

First, it's ridiculous to think we've flipped some switch because you were up on a free chip, which at best would have resulted in a $100 withdrawal. This is a casino and like any form of gambling there will always be ups and downs. You had an up and then things began going down. Plain and simple, so please don't try to infer that there was anything nefarious.

Next, you did not rightfully and legitimately 'earn' the funds which were confiscated. I'd like to point out our Terms and Conditions which are made very clear, here:


“…The Player may not consecutively redeem multiple no-deposit bonuses. Free chip offers are meant only for our regular loyal players and unless otherwise stated in order to cash out on a free chip offer you should have an active depositing account. Should a Player redeem one no-deposit bonus and then be subsequently offered another one, the Player must make a real money deposit into their account in the interim in order for the Player to be eligible to redeem the second no-deposit bonus…”

“…The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip…”

The fact of the matter is you used THREE free chips in a row and not one single deposit at any point, which absolutely voids any winnings. As such, there should not be and will not be any withdrawal honored.

Further, due to your false assertions, it would make sense that we would close this account and you will not be permitted to re-open it.


posted on July 11, 2015.

Dear @TKCS11,
Is this complaint resolved, can we close it?
Thank you.

posted on July 15, 2015.

It's a nice practice to confirm if your complaint is resolved or not, thank you.