Complaint #14 Cleobetra Casino

Missing Deposit No Answer

By Jere P.

1 week ago

I made a deposit through my crypto wallet on September 22, 2026, using USDC on the ERC-20 network. The deposit address was generated directly from the QR code provided on the Cleobetra website.

I have now been waiting for 14 days, and the deposit has still not been credited to my gaming account. I have contacted customer support several times and provided all the necessary transaction details, including the Etherscan transaction link, transaction hash ID, and a screenshot from my wallet.

Despite this, the funds are still missing from my account and have not been refunded. I have not even received a response to my emails, and the live chat support has been extremely unhelpful and appears to provide only automated, irrelevant responses.

I kindly request that Cleobetra either refund my deposit immediately or credit the funds to my gaming account without further delay.

Please investigate this matter urgently and provide me with a clear explanation of where my funds are and when this issue will be resolved.

Disputed Casino Cleobetra Casino

Reason Amount not credited

Amount $57.5

Discussion

AskGamblers

• Support Team

2 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jekkupekka

• Finland

2 days ago

Thank you. It's resolved!

AskGamblers

• Support Team

6 days ago

Dear @Jekkupekka,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cleobetra Casino

• Representative

6 days ago

Dear Player,

Thank you for your patience while we investigated your missing deposit.

We are pleased to inform you that our Payments Department has successfully traced your deposit of 57.5 USDC from September 22, 2026. The funds were manually credited to your gaming account on October 6, 2026.

This amount has been added to your active balance and is now available for your use. Please log in to your account to verify the credited funds.

If you need any further assistance, please do not hesitate to contact us.

Best regards,
Cleobetra Team

Cleobetra Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $5,566

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

Cleobetra Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 8 days.

Cleobetra Casino Complaints

See all complaints for this casino

Delaying payment

Requested a withdraw of 500 euros on the 17th of June, this was cancelled without telling me a reason on the 20th of June.

Requested again immediately, directly to my bank account after the initial declined withdraw as I was told to do so.

To my recollection, no bonus was used and the winnings were achieved with a raw money deposit.

Resolved

€500

Cleobetra stalling payments

Dear Ask Gamblers,

Can you please help me with Cleobetra Casino? They are not processing my tiny 500€ withdrawals for a very long time. Customer support doesn't know what the reason is. I have around 8000€ stuck there and I can't continue playing because they won't let me withdraw my winnings. I have not used any bonuses or been required to do a KYC. They just don't pay and won't give any reason for it.

Resolved

€8,000

Casino is delaying my payment

hello askgamblers

I won 11000$ playing slots on the 8th of april and i still havent received one payment. I was patient and waited a couple of days before reaching out. When i finally reached out for the first time through email they apologized for the delay and said they had alot payout requests.

Days later i reached out again they told me they are working on my request. I reached out a 3rd time and i was basicaally told the exact same reason finance department is working on it.

It has now been 22 days im waiting to be paid please askgamblers help me get paid

Resolved

$11,000

Delayed payment 22203 CAD

Once again, I'm here to post a second complaint with Cleobetra casino...the first got resolved, but now they are back to their regular antics of not paying me....

This time is a larger amount, 22203 to be exact...

My account is fully verified as I've already been paid by this casino, so no reason for the 2-week delay in paying me, especially since my weekly cashout limit is only 750 CAD and will take me a year to receive all my funds...

I ask you to please once again intervene and resolve this as the casino will not email me until u get involved...

i tried asking live chat and was told they would contact me by email, but that never happened

Resolved

$22,203

Amount cashback sport wrong

Hello

I have a problem with the sports cashback for losses from the week of October 13 to 19, 2025. During that week, I lost approximately €1,900 in sports betting. I deposited €670. I could have withdrawn more than €1,500, but unfortunately, I placed sports bets and lost, which I accept responsibility for.
I was counting on the 10% sports cashback on losses this Monday, October 20, but unexpectedly, I only received €67.

The site calculated the rate based on deposits, even though the cashback bonus conditions are very specific. Cashback is calculated based on losing sports bets minus withdrawals, minus bonuses received, minus the balance.

So I should have received €170, not €67. So, I'm missing €100.

I contacted the site, but they wouldn't listen. They told me they applied the 10% bonus to my deposits. However, this isn't what the bonus terms and conditions stipulate, and all other sites that offer this cashback also apply it to losing sports bets.

I therefore request a correction and payment of the additional amount I haven't received, i.e., €100.

Thank you for your help.

Resolved

€67

Cleobetra Witholding withdrawals

Since September 25 2025 I've had 3 pending withdrawals for cleobetra casino. It's almost eleven business days. Everytime I message them they keep telling me additional checks, should be processed in the next hour, or it's up to the finance department. On their policies, it says up to 3 business days. All I want is my win. I do not have any bonuses taken. Please help.

Thank you

Resolved

$2,250

Delayed payment 4135

Hello there Cleobetra casino has been withholding my funds for over 3 weeks now, my account is fully verified and have been paid by them before. Chat keeps telling me they are working on it, but its been over 3 weeks I have not seen any money from them. Please help me resolve this issue, its bad enough they only payout 750 cad a week and would take me 6 weeks to withdraw the full amount, but if they delay like this everytime, i will never get my money.

Resolved

€4,315