Complaint #4
Chip'n WIN Casino
Closed my account and voided my 118 dollar redemption
1 week ago
On October 5, 2026, I submitted a redemption request for $118 (Transaction ID 164500393).
I had purchased two packages totaling approximately $70 and used the Sweepstakes Coins to play normally on the platform. Through gameplay, my balance reached $118 in redeemable funds, and I submitted a redemption request.
Chip’n WIN later declined my redemption with the reason “Canceled: Investigation.” Their email specifically stated that my $118 had been safely returned to my Chip’n WIN account balance.
Shortly afterward, my account was suspended. I contacted Chip’n WIN for an explanation. Following their compliance review, they informed me that my account had been permanently closed for alleged violations of Sections 4.2.7–4.2.9 and that my remaining Sweepstakes Coins had been voided.
Chip’n WIN has not explained what specific activity or transaction I allegedly engaged in that violated these provisions. I played the Sweepstakes Coins I purchased and reached the $118 redeemable balance through gameplay.
I am requesting that Chip’n WIN provide the specific basis and evidence for the alleged violation and honor my $118 redemption.
I had purchased two packages totaling approximately $70 and used the Sweepstakes Coins to play normally on the platform. Through gameplay, my balance reached $118 in redeemable funds, and I submitted a redemption request.
Chip’n WIN later declined my redemption with the reason “Canceled: Investigation.” Their email specifically stated that my $118 had been safely returned to my Chip’n WIN account balance.
Shortly afterward, my account was suspended. I contacted Chip’n WIN for an explanation. Following their compliance review, they informed me that my account had been permanently closed for alleged violations of Sections 4.2.7–4.2.9 and that my remaining Sweepstakes Coins had been voided.
Chip’n WIN has not explained what specific activity or transaction I allegedly engaged in that violated these provisions. I played the Sweepstakes Coins I purchased and reached the $118 redeemable balance through gameplay.
I am requesting that Chip’n WIN provide the specific basis and evidence for the alleged violation and honor my $118 redemption.
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