Complaint #2 Chip'n WIN Casino

Account closed and balance confiscated with no proper explanation

By Inon A.

1 month ago

I opened an account with ChipNWin on 04/22 and I deposited $9 first (for $25 first time bonus) and $200 and played normally the crash game in the site. After playing I tried to withdraw $242 from the account and my account got suspended.

I reached out to the casino asking why my account was suspended, as I've never opened another account and played legitimately and genuinely in their games. They closed my account out of the blue after requesting a withdrawal and they are acting in bad faith.

I asked them to refund my initial deposits to the very least which they only refunded the $9 back to my debit card but confiscated the $200 deposit.

I am asking for the $200 to be refunded back to my debit card and for this casino to stop scamming its customers.

Disputed Casino Chip'n WIN Casino

Reason Refund declined

Amount $233

Discussion

AskGamblers

• Support Team

1 month ago

Dear Chip'n WIN Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Chip'n WIN Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $175

Avg. Complaint Duration N/A

Avg. Response Time 4 hours

Chip'n WIN Casino Complaints

See all complaints for this casino

Stalled Withdrawal of 117 and No Resolution

I am filing this complaint against Chip'n WIN Casino regarding a pending redemption of $117.00.

I made a $100.00 deposit via debit card on April 26, 2026, and requested a withdrawal for $117.00 on the same day. My account is fully verified and in good standing. However, the withdrawal has remained in 'Pending' status for three days.

I have contacted customer support multiple times and was assigned a manager named 'Ryan.' I have been repeatedly given vague excuses regarding 'unforeseen circumstances' and the merchant has refused to provide any timeframe for when my funds will be released.

Furthermore, I am concerned about the platform's practices as a referral I brought to the site (Inon) had his account permanently closed and his balance voided immediately upon his own withdrawal attempt.

I have issued a formal 24-hour ultimatum to the casino. I am seeking the immediate processing of my $117.00. If this is not resolved, I will be forced to pursue a 'Services Not Rendered' dispute through my bank to recover my initial $100.00 deposit.

Resolved

$117