Complaint #1 Cherry Spins Casino

Free spin winnings were not credited

By wingel1

2 years ago

I won €74.50 in the game “The King”.
However, the money was not added to my balance but simply disappeared. But it appears in my history. So there is no doubt that I won the amount.
Since there is no live chat, I left a message.

By the way, this is a normal free spins win and not free spins that I got from the casino.

The whole thing was on September 14th and nothing has happened since then. I don't think anything will happen here either.

Nevertheless, I would like to warn other players about this casino.

Disputed Casino Cherry Spins Casino

Reason Software glitch

Amount €74.5

Discussion

AskGamblers

• Support Team

2 years ago

Dear @wingel1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cherry Spins Casino

• Representative

2 years ago

Dear Wingel1,

We are sorry for this inconvenience.

Based on the winning amount and game name you have mentioned in your post we were able to identify the missing winning and it had already been added to your balance.

Also, thank you for flagging this issue. Our technical team had already investigated and resolved it.

We are looking forward to seeing you back at Cherry Spins Casino. And if you have any questions, please feel free to reach out to us.

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per Cherry Spins Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

2 years ago

Dear Cherry Spins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Cherry Spins Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $933

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Cherry Spins Casino Complaints

See all complaints for this casino

3 weeks still not withdrawal

So I didn’t use a bonus at all and I have a $1787 withdrawal.

I’m still waiting for it’s been almost 3 weeks.

Every time I message them they either say waiting on the financial team to process or are sorry for the delay. The financial department is behind but should receive it soon ..

I need that money, please.

I’m still waiting for an update from two days ago they still haven’t replied yet they take your money right now but you win and they won’t pay you

Unresolved

$1,787