Complaint #11 Chancer.bet Casino

Missing deposit issue under investigation

By Radja123

1 year ago

On 19/09/2025 I deposited funds of -+ €100 on the Chancer.bet site but until now on 05/10/2025 I feel I have not received any increase in my gaming account balance or even any clarity regarding the refund. I've also argued with chancer.bet staff who handle email complaints, but it turns out they're all the same scammers. Never bet there if you don't want to suffer the same fate as me.

Disputed Casino Chancer.bet Casino

Reason Amount not credited

Amount €100

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

11 months ago

Dear @Radja123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Chancer.bet Casino

• Representative

11 months ago

Hi All

Thank you for your patience. We can confirm that your case has already been reviewed and fully resolved. The deposit in question was refunded three days ago to the same payment method originally used for the transaction.

We have additionally communicated this to the player at the time of the refund. If either party would like to verify the refund, we are happy to provide the transaction hash or payment confirmation privately upon request.

Best regards,
The Chancer Team

Chancer.bet Casino

• Representative

11 months ago

Hi All,

Thank you for your patience to both parties regarding this case. We are currently investigating the details and will provide an update shortly.

Best regards,
The Chancer Team

Chancer.bet Casino Complaint Stats

Resolved 6 / 7

Avg. Amount $1,844

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Chancer.bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Chancer.bet Casino Complaints

See all complaints for this casino

Unaccountable blocking

Hello. I am really hoping for your help, as I have been unfairly blocked.
I haven't violated any rules; my account history shows both wins and losses.
I have only one account, and this is my first time playing on this site.
They blocked $500 of mine; they claimed I had violated something but wouldn't even say exactly what. It’s a very convenient setup for a scam—they simply took my money without explanation.
They blocked the funds specifically after I tried to withdraw a portion of them.
I recently lost everything and made yet another deposit, but they refused to even return it.
I am earnestly asking for your help. It is a significant amount of money for me, but what outrages me most is this lawlessness.
I will send a photo of the correspondence—both the original and a translation—since the conversation took place in Russian.

36h left

$500

My account is suspended deposit and small winnings confiscated

I had deposited around 560USD and after 10 days I tried to withdraw about 700USD... I won 140USD playing casino and sports...

I got an email saying that, after reviewing my account has been blocked and funds confiscated because of Arbitrage betting...

I dont know what that is, and I was mainly playing casino live table games, so when I told them they had made a mistake, they just told me that the decision is final....

I can assure you I do not know what arbitrage betting is and wouldn't even know how to do it.

My winnings were minimal.. I asked for my deposit back as well, and that was rejected!

Resolved

Keeps all my money no refund

Chancer Casino decided that they would keep my winnings and not even refund my initial deposit after winning money on their site… no explanations or anything

I have communicated with them on multiple occasions; they refuse to make any compromise or anything.

I had requested a withdrawal, and they suddenly blocked me after noticing I was winning

Unresolved

$10,000

Withdrawal not approving by casino team

hello sir ,
I am writing to express my concern regarding a withdrawal request I submitted on October 21, 2025, which has not yet been approved. It has now been three days since I initiated the withdrawal, and I have not received any updates or responses from your team. I kindly request your immediate assistance in completing this withdrawal process.
thanks

Resolved

€2,000

Waiting on refund and withdrawal

Logged in here and deposited around 280 euro, played for a day and when i went to log in the next day after requesting withdrawal (image attached) my account was blocked, they said I excluded last year.

The casino then said my withdrawal will still go through and they will refund my deposits, which i appreciate, but u can see in image they processed my withdrawal on 17th feb but i still haven't got it, i have sent them my bank statement to prove this but they are still not paying me my withdrawal or my refunds.

It's over two weeks now!

Resolved

€240

Withdrawal of 200 euros pending for over 5 days now support not helpful

My withdrawal at chancer has been pending for 5 days. This far exceeds their terms. I have tried to engage with chat but either the support just keeps typing and never sends what they are saying (site glitch) or they give me the same copy and paste responses. Two days in a row an agent has said they are 'working on it as we speak', The withdrawal is LTC crypto and does not take 5 days.

I am fully verified, had a few withdrawals before (in 48 hours). So I don't know what the issue is.

The amount is 200 euros, no bonus, deposited with LTC and withdrawn with the same amount, only I use my account on my personal mini pc. I fear the casino is either having money troubles or a glitch with their system. But without them working with me to resolve it/communicating my suspicions are raised.

Thank you in advancse for helping.

Resolved

€200

They didn't make my payment

They have been saying that they will send my withdrawal for 2 weeks, but they never send it and they canceled my check twice saying "there was a technical problem" and then they blocked my account after Monday saying "we will send you your withdrawal this Monday". When I contacted them and asked why they blocked my account, they did not say anything. They don't give a logical explanation and say they confiscated the money.

Resolved