Thank you for your patience and allowing us the opportunity to respond. At Chancer, we take player trust and security seriously. Our team strives to provide a safe and fair gaming environment. We follow rigorous processes to detect and prevent any potentially fraudulent activity which may harm the platform and our players.
Upon reviewing the complainant's account in question, we found clear evidence of activities inconsistent with our terms and the integrity standards we uphold. These include:
Connections to a suspected betting syndicate: Through detailed transaction analysis, we identified patterns consistent with coordinated betting activity from the complainant and other multiple accounts. All connected players are based in Turkey and have been found to use VPNs to mask their locations.
Fraudulent deposit activity: Our systems detected fraudulent deposit behaviour. The complainant and other members in this syndicate have all deposited from the same banking institution with many failed deposit attempts using different bank cards.
Money laundering attempts: The complainant and all syndicate members attempted to launder money by trying to withdraw into cryptocurrency wallets rather than back to their original banking deposit sources.
Tampered KYC documentation: Our verification team identified irregularities in the submitted documents, which did not meet the authenticity standards required to verify identity and secure player accounts.
This has breached the following Chancer terms and conditions:
3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.
3.10. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
4.1.9. For any unlawful activity whatsoever
5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card). We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.
This has additionally breached our AML Policy which can be referenced here:
https://chancer.bet/page/AML/
“You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including, but not limited to, money laundering proceeds of crime and/or the funding of terrorism). If Chancer suspects that you may be engaging in, or have engaged in fraudulent, unlawful, or improper activity, including money laundering and/or terrorism funding activities or any conduct that violates these Terms & Conditions, your access to Chancer will be terminated immediately, and your account may be blocked. If your account is terminated or blocked under such circumstances, Chancer may withhold all funds in the relevant account(s). “
Due to the breaches of our terms listed above and additional supporting indicators, we have made the decision to close this player's account. Thank you for your understanding and we are here to answer any further queries related to this matter.
Best regards,
The Chancer Team
