I played at this casino yesterday and I had the first welcome bonus offer active where I did a 25€ deposit and got 50€ in extra bonus money. Luckily I managed to win 3000€ on my favorite game Jackpot 6000 while having the bonus active, and I never placed a single bet above 5€, in regards to their T&C. When starting my game, there was no warnings whatsoever that this game is not allowed to be played with bonus money. There was neither no warning when I started playing, and the game was showing both my real money and my bonus money, for a total start balance of 75€. After playing some more and hoping for another big win, at the same bet, I played at various other slotmachines that Casumo offers and was lucky enough to finish the wagering requirements, all while sticking to their rules and T&C which I had already read and understood prior to playing on their casino (which I will add was last updated 16th of july 2018).
Today I logged in on my account and noticed there were no money on my balance and decided to go on the chat to figure out why my money no longer were on my account (a total of 2595€ after meeting the wagering requirements legally) and was told that I had breached their terms. The chat support made NO attempts at explaining the breach other than literally saying "They didn't like that you won on the game Jackpot 6000" (I have a chat transcript I can provide if its neccesary) and the fact that their relevant department didn't like that I won and decided to remove my winnings. Again, I would like to clarity to Askgamblers that I have not breached any terms whatsoever and I will provide you with proof of this.
According to the GDPR law that was set in motion as of 25th of May, it is the SOLE responsibility of the company (In this case Casumo), to inform customers of specific rules and regulations according to their business. And since there is NOTHING listed, they are as well breaching GDPR laws, which the EU Commission takes very seriously and is punishable with fines up to 10 million euro's.
Here's a link to their T&C which you can read and clearly see that the game I played is not on their list of prohibited games nor did I breach or violate any maxbet terms. I have played fair and square in accord with their rules.
I have also taken screenshots of the T&C just in case this casino decides to act fraudulent and I also have a copy of their sourcecode with the T&C.
Please, Askgamblers, this casino can not get away with treating a customer in such a manner. It's practically theft of my rightful winnings.
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