What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Casumo Casino - Payout and account verification still not completing

UNRESOLVED
Complaint Info
Disputed casino Casumo Casino
Reason Verification issues
Amount £ 1600
Posted on April 1, 2020

I have tried to resolve this issue with Casumo but nothing is happening so I’m asking you guys for help if possible, I have played at Casumo for many years with no issues until now I won £1600 with no bonuses etc and went to draw it down and waited several days for the money to come in my bank and nothing came in, then have an email from them asking for a letter from employer for SOW on my earnings which I sent them but this wasn’t good enough so then sent a wage slip and that wasn’t good enough so then sent bank statements and this was no good I’ve sent several items over to them both in photo format and in PDF and have sent tons of emails regarding all this and they just won’t pay out what I’m due, I can no longer login to my account so I don’t know what’s happing with it and they no longer are sending any emails back, I’m at a real loss with them and feel like they have robbed me of £1600 and also I could still put money on my account but they wouldn’t pay out this seems very dodgy and looking at there online reviews I’m not the only one that has problems with Casumo. Please can you help? Many thanks.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy