Ag Awards

Casumo Casino - Delayed payment and trouble with SOW

Complaint Info
Disputed casino Casumo Casino
Reason Delayed payment
Amount $ 6000
Posted on March 12, 2020

Casumo closed my account with my $6000 pending. I withdrawaled $2000 just 2 hours before and the when I withdrawaled $6000 they asking for card details to verify. Submitted card details and I get confirmation from them. After couple hours check my account the money still not processed yet. And without any email notification they blocked my account. I only find out when I contacted them. They want sources of wealth from me. I deposited $6000 in the account and my winning money was $9000 but they still want to investigate the money. I showed them documents of $20000 transferred from my uncles bank to my bank. And they said they want my uncle source of wealth. Casumo doesn’t have right to investigate my uncles fund. It’s been 10 days and they barely answer my email. And this is not a good reason to blocked my account and not paying my $6000. Lately I showed them my T4 (Income statement in Canada ) as my Income for 2019 with $70000 Canadian and they said they don’t accept this. I want Casumo to pay me my $6000.

Posted on March 12, 2020

The complaint is being rejected as per submitter's own request.

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