Complaint #8 Caspero Casino

Still open

By Asdis

5 months ago

Hi. I am not sure that my other complaint was submitted, so I am doing it again. Caspero Casino doesn´t have responsible gaming tools, so if you want to close your account or set a limit, you have to contact support. I contacted Caspero Casino on Monday night, the 30th of March, and asked them to close my account because of my gambling problem. I got a reply the day after and was asked to confirm my decision, which I did the same day (31. of March). The account is still open, and because of my problem ( I am trying to take care of it by closing casino accounts that I have), I have deposited 700 euros and lost it all just because they don´t close the account. I attached the mail communication

Disputed Casino Caspero Casino

Reason RG tools related

Amount €700

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Asdis

5 months ago

Hello

I have received the refund of 700 Euros, and the matter is closed on my behalf and the issue is resolved.
Thank you very much
Asdis

Caspero Casino

• Representative

5 months ago

Dear Asdis,

We hope you are well.

We would like to confirm that we have received your bank details. Our team is now reviewing and preparing the refund.

Once the refund has been successfully processed, we will notify you immediately.

Kind regards,
Caspero Casino Team

Asdis

5 months ago

Hello
I have accepted an offer from Caspero Casino to receive a refund of 700 euros and have given them all the bank details. I am waiting for the payment into my account so that the case can be closed.

Regards
Asdis

Caspero Casino Complaint Stats

Resolved 5 / 6

Avg. Amount $65,492

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Caspero Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Caspero Casino Complaints

See all complaints for this casino

Withdrawal delayed for 3 days

I made 2 withdrawal requests on monday of total amount combined 370€. No movement or updates. I think nothing happens before I do the complaint here so I did instantly after the promised processing time was fulfilled. The live chat only says that some delays on withdrawals are possible. The withdrawals are 250€ and 120€ couple hours between.

Resolved

€370

It has now been a full week since I requested my withdrawal

It has now been a full week since I requested my withdrawal, and still NOTHING. I have not received my money, and even worse, I am getting absolutely no clear information about why the payment is delayed or when it will actually be processed.

Customer support keeps repeating the same generic responses like “we understand” and “there is a high volume of requests,” but this is not an answer. It’s just stalling. No proper explanation, no clear timeframe.

This is completely unacceptable. A withdrawal should not take a full week without any explanation. This is not only extremely slow, but also unprofessional and damaging to trust.

At this point, I cannot recommend this service to anyone. If the payment is not completed very soon, I will be forced to take further action.

Resolved

€500

Deleyed and cancelled withdrawals

I have done first withdraw request at 18.3.2026
You can withdraw 500e per day and have 3 request at the same time. Casino has cancelled all my requests one by one and claim it's a technical issue by provider.
I find it very shady that there isn't issues with any other casino who have the same provider (Zimpler).
I haven't been given any more information about the situation and I have not been asked to perform KYC.
Evert time I make a withdraw request I'ts cancelled after 3 working days.
My total winning balance is 3900€ and I'm afraid that The casino is not gonna pay my winnings.

Resolved

€3,900

Payment problem for 4k

I won €4,000 at Caspero Casino on February 19th. I made three withdrawals of €500 each to start, and I haven't heard anything since February 19th. They've vanished. I've been waiting for all my withdrawals for over 10 days now, since I made them on February 19th. It's now March 4th. These casinos are an abomination; they do everything they can to avoid paying us, the customers!

Resolved

€4,000

Withdrawal of funds has been stopped

I won a large sum – 94,000 euros. But after withdrawing 1,000 euros, payouts stopped.

I completed verification and submitted all the documents they requested. Sometimes I had to do this several times because they weren't satisfied with the quality of the photos.

After they stopped paying out my winnings, I emailed them several times. But they haven't responded for over a week. I've been messaging the online support chat constantly, but they can't provide any concrete answers. They ask me to wait for the payout or send an email.

Since I've already done this and nothing has changed, I decided to file a complaint on your website.

I won the money playing Lightning Sic Bo using my own system. I increased my initial balance from 500 euros to over 94,000 euros.

I'm also attaching the chat conversation.

Unresolved

€326,000