Unable to play, unable to get my money back

On the 5th of november I made a deposit by Visa to casino765. The ammount did not apear on my account. In the chat I was told it was a technical issue and they would fix it immeadetly. Hours later still nothing. In the chat they said i had to have patience. Next day still nothing. I had to send a screenshot of my deposit so I did. No reply... In the chat they only tell you to be patience. Now 5 days later and still nothing happened. They dont reply on multiple emails and dont answer me in the chat.

I made a withdrawal on October 3rd. There is a maximum 10 day withdrawal time frame for bank transfer. My account had already been verified. I sent 5 emails to [email protected] and spent time in the chat almost every other day without a response and simply being told to be patient and support will contact me. It's clear that noone is going to do that after 5 emails going unanswered. They have the information they need yet funds are still in my casino account.

I made a withdrawal request on the 19th september that was accepted and its now 9th october and is still pending processing, ive emailed customer support 6 times and had no reply and live chat just tell me something different everytime i ask so im getting nowere fast and need some help. As you can see i have spent a fair bit of money on this site.

Hi,

I came across this casino via askgamblers. I signed up on Friday 11th of September. I received a registration confirmation via Email that included a 200% bonus offer with a corresponding bonus code (see attachment). A little confusing was the fact, that the headline of the bonus offer read 100%. In the following paragraphs 200% were offered (see attachment). After I made a 100 Euro deposit via credit card using the respective bonus code, I received a 100 Euro bonus. I was fine with only 100% instead of 200% and started playing slots only. I completed the wager with 2502 Euros left on my account and submitted my documents the very same day. Verification confirmation was received two days later (Sunday 13th September, see attachment). I instantly requested a withdrawal of 2500 Euro (see attachment). However, the casino is not processing my cashout. I contacted the live support on several occasions. The important chat is from Tuesday 15th September (see attachment). They do not have any authority to check withdrawal specific issues. As told by them I contacted the support via Email on Tuesday 15th September (attachment). I do not get any reply. All the experience I made with this casino so far raised some red flags and I am starting to worry that I will see any of my winnings.

I would like the casino to get in touch with me and explain how and when they plan on paying me.

Regards