YakoCasino - Casino unable to pay withdrawal

Dear JDIME666

First off and as per our communications on chat and email, apologies once again for this issue with your pending withdrawal. We have spoken to our payments team at Everymatrix and they have returned the $250 pending withdrawal to your YakoCasino account.

As our customer support team have suggested over the past week, we would advise you to make a minimum deposit of $15 with an e-wallet (Skrill or Neteller) and then withdraw the $250 + the $15 ($265) to your e-wallet. This will ensure that the funds reach you immediately and with no delays. Given that the $250 are in your YakoCasino.com account you can proceed with making this $15 deposit to activate your e-wallet and the team will approve and process your withdrawal of $265 immediately.

If opening an e-wallet account and making a minimum deposit of $15 isn't possible, then we would suggest requesting another withdrawal through "Bank Transfer" and our payments team at Everymatrix will try again. As mentioned above and over our chat and email communications, we would however advise going down the e-wallet option as withdrawals to e-wallets are instant.

Once again, we apologise for this issue. We usually process withdrawals between 2 hours and 24 hours, so unfortunately this is a one off case.

Best regards,

YakoCasino Team

Dear @jdime666,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

hello, I did receive a response with great apologies and that they have 'fixed their payment system' and to request the bank transfer again. So I have done this and it was unable to be processed due 'system errors' again. this process has been repeated three times now since ive been told its fixed and they keep coming back, returning my winnings to my gambling account, and saying to try again. I just dont understand how they cant make a simple bank transfer? its now been 16 days since I requested the withdrawal.

Dear @jdime666,

Your pending withdrawal was immediately processed on the 19th December via Skrill / moneybookers once you activated this withdrawal method at YakoCasino.com as per our advice.

For some reason our payment provider (Everymatrix / moneymatrix) couldn't process your withdrawal via bank transfer. We're glad this is now resolved and you have your winnings in your account. Congratulations once again and g'day!

Best regards,

YakoCasino Team