Complaint #13 Casino Sinners

Casino is not answering to my emails since May

By ValeriMar

3 years ago

Dear Askgamblers! I need your help in resolving a problem with Casino Sinners.

On May 31, as requested by the casino, I uploaded the following documents to my account: ID card, Bank statement.

I repeatedly checked with the casino whether my documents were checked and whether the verification of my account was completed. Unfortunately, my messages remained unanswered.

On July 25, I sent a claim to the casino, but it also remained unanswered.

My account balance is 217.5 USD, the casino does not give me the opportunity to receive my funds.

The correspondence with the casino is attached to this complaint.

I ask for your help.

Disputed Casino Casino Sinners

Reason Verification issues

Amount $217.5

Discussion

AskGamblers

• Support Team

3 years ago

Dear @ValeriMar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casino Sinners

• Representative

3 years ago

Hello Valerimar,

Your account has been now verified.

Best rest regards,
Bryan

ValeriMar

3 years ago

on 08/12/2022 I sent the necessary documents to the email support@casinosinners.com

Casino Sinners

• Representative

3 years ago

Hello Valerimar,

We will be waiting for your email.

Best regards,
Bryan

Casino Sinners Complaint Stats

Resolved 3 / 4

Avg. Amount $2,410

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Casino Sinners Complaints

See all complaints for this casino

Withdrawal has been delayed for 10 days

I won $9000 on casino sinners
I gave them the following documents:

Bank statement
Drivers license Front & back
Utility bill
Void cheque
And a second utility bill. Then I was verified. Attached is a screenshot of my verification

I got my first withdrawl of 2000CAD sent to me on the 19th of june 2021.
I attached an email sent to me by casino sinners saying that my second withdrawl will be approved on the 27th, It is now July 6th.

I have been emailing back & fourth with them since the 27th. During the emailing, They requested even more information from me.

My question is, when is casino sinners going to send me the rest of my "Hard earned winnings" as per their terms, and stop the delay tactic. I also understand they have a policy that states I can withdrawl up to 2000CAD a week. Unfortunately they are over a week behind on my second, requesting more and more documentation. I have been verified more than enough.

I got an email yesterday morning stating I would get confirmation on withdrawl within 24 hours. It is been over 24 hours. attached that email as well. I have been waiting since the 27th of June.

If any more information is needed, I will provide.

Resolved

$7,000

Delayed self-exclusion request

I have requested the above site casinosinners.com to close my account since 28 the of January 2021. I have gambling problems and i can not control my habit ... since 28th until today i have lost almost 975 euros and the site won't answer my requests. Usually it takes minutes or hours to close an account but i feel that this website never act according to my request just to make me lose more money.. I hereby request the website to close my account and refund me 975 euros due to their lack of responsibility

Unresolved

€975

Unable to request a withdrawal of $1,250 winnings

Good Day Ask gambler Team,

I have 1250 USD in my casinosinner account.
I am also verified in this account.
I want to withdraw but the casino has no withdrawal options.
When i click on withdraw option its showing blank page only there is not any neteller or any option.
And also casino has no live chat.
I sent many emails no reply.
I don't know this casino is offline or what.
Its impossible to reach them.
Kindly help me to get my money.

Thanks

Resolved

$1,250