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Casino Sieger - Significant slow payment process

REJECTED
Complaint Info
Disputed casino Casino Sieger
Reason Delayed payment
Amount € 1000
omw2ff25 Finland
Posted on October 8, 2020

Dear askgamblers I have to ask you support for frustrating withdrawal process.

I have fulfilled the bonus funds recycling requirements 100%. I tried withdraw 1067 EUR. I faced my first problem in email verification which had to made manually via customer support. Okay, next I made the withdrawal request I get the regular account verification questions (verified my ID, home address and send many more documents in bank statement, picture of my credit card (I want funds to bank account) and the source of transaction) . My last name contains "ä" character. The casino doesn't support "ä" letter in registration process so I had to write it without it. The most frustrating part of the whole process was when I have to give an explanation why I have "different" name with in my documents and customer information's.

In 30.9 received email for the completed verification process. I tried withdraw 1067 EUR. According to terms of casino and customer advisor the withdrawal process has done in 48 hours. In 02.10 I cancelled the original 1067 and send new 1000 EUR withdrawal request (weekly limit). I still waiting for the funds and receive the classical iconic answer from the live chat "our relevant department handles your request as soon as possible...". According to other complaints several players has faced similar problem with this casino.

Posted on October 11, 2020

Hello,

Just confirming that we have received your request and working on the best possible resolution.
Please, allow the relevant teams some time to perform the necessary checks.
We will get back to you shortly.

Sincerely,
Casino Sieger Complaints team

omw2ff25 Finland
Posted on October 11, 2020

Update to this case.

The casino has declined my withdrawal. Stolen 867eur from my account and reset the bonus requirements. Really, whats going on? I don’t wanna really believe casinos under MGA can operates like this.

Dear gamblers, do not NEVER EVER put any funds to this scam casino

Posted on October 12, 2020

Dear Customer,

We have checked your account and please allow me to inform you that your withdrawal has been rejected on 11th of September 2020 due to breaching one of our Sports Betting rules.

Kindly keep in mind that placing single bets equal to or in excess of 30% or more of the value of the user’s total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met is not permitted. Bets can be voided after the event has been settled. This means that you could place bets with no more than 30% of the balance you had in the moment of placing bets. After checking all bets you have placed, it is visible that you have breached our 30% rule with four (4) bets.
The proof of breaching this rule has also been sent to AskGamblers team so they can review your bets as well.

As you can see, each withdrawal request is thoroughly checked for any irregularities. I am sorry that this is not the information you wish to hear, however we have no other choice but to adhere to our Terms and Conditions.

Your balance has been reinstalled to your initial balance. I would kindly suggest you to take a look at our Sportsbook bonus Terms so you can avoid these kinds of situations in the future.


Kind regards,

Casino Sieger
Complaints team

AskGamblers
Posted on October 12, 2020

Dear @omw2ff25,

Following a careful review of valid information and proof presented by Casino Sieger management, the AskGamblers Complaint Team confirms that the issue, subject to this dispute, is referring to sports and has nothing to do with casino-related matters. Unfortunately, that means the case has been submitted in violation of the AGCCS Guidelines, section Not a casino-related issue and therefore, this complaint is being rejected.

Please keep in mind that following all AGCCS Guidelines is mandatory.

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