Casino Sieger - Delayed withdrawal of 1500euro and no time frame given

Hello,

Just confirming that we have received your request and working on the best possible resolution.
Please, allow the relevant teams some time to perform the necessary checks.
We will get back to you shortly.

Sincerely,
Casino Sieger Management team

Thanks. Looking forward to get this done. :)

Dear Player,

Kindly be informed that the transaction is possible only after completing our mandatory KYC procedure.

This is due to the reason that we are obliged by law to confirm every player and player’s data before paying out.

We are glad to inform you that your KYC was completed today on 23.06.20 and your payment will be handled accordingly in the earliest convenience.

Sincerely,
Casino Sieger Management team

This are great news. Looking forward to receive the first 1.000 this week and 500 next week.
Thanks for taking care!

It seems, the news were not as good as expected ;-) On Wednesday, the support told me: Money within 48 hours.
Today: It can take much longer than 2 days, as stated in our terms and conditions. Just sit there and wait. (and don't ask about it)

I suggest to update the casino info. "Withdrawls within 48 hours" should be replaced with "can take longer, just read our T&Cs".

However, just a post that the complaint doesn't expire.

I already made the offer to the support, but to make if official:
If I get 1.250€ paid via SKRILL during Monday, Casino Sieger can keep 250€ as a "speed processing fee".

I checked the account status a few minutes ago and saw, that the withdrawl was "GENEHMIGT." (Approved?) - So it seems there will be good news incoming :-)

I've got a mail from the support:

"Dear XXX,

Thank you for contacting us.

I would like to inform you that your withdrawal has been approved and processed yesterday. You are going to receive the amount in up to 5 business days depending on your bank’s speed.


Let us know if you have more questions, we are happy to help you!


Sincerely,
Mare
Casino Sieger Player Support
Support"

Will let you know, when the money hit the bank account :) Thanks all for helping so far.

Dear Player,

Please be informed that our Financial department has informed us that the payment was processed on 28th of June.

The payment will reach you in 2 to 5 business days from the date it was sent, in accordance with the international banking law.

Sincerely,
Casino Sieger Management team

Thank you very much for the update. I'll let you know as soon as the money hit my account.

Till now, I haven’t received the money (that’s why I prefer Skrill).

According to other user reviews here, I expect it to hit my account on Monday/Tuesday next week.

The money reached my account in this minute (got the notification).

The complaint can successfully be closed - thanks Casino Sieger and AskGamblers for the very good work!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.