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LadyHammer Casino - Refused to pay and blocked account without an explanation

REJECTED
Complaint Info
Disputed casino LadyHammer Casino
Reason Declined payment
Amount € 900
Inactive user
Posted on June 18, 2018

Casino refuses to pay without an explanation and close account without an explanation.
I play with bonus and complete wager requirements i play with maxbet 5 euro. I win my money in reactoonz near 900 euro after competeing wager my balance was near 1100 euro. Than i try to do withdraw 900 euro. Support write me to send docs for verification. Ok i did it. All docs approved i try to repeate withdraw. Support write me to send selfie with passport and text "Hi Ladyhammer Casino 13.06.2018". Ok i did it. Photo approved i try to repeate withdraw one more. Support write me to send selfie with chat. Ok i did it. After that they block my account without any explanation and reason. Support write me than they can do it without any explanation and reason.

Posted on June 22, 2018

Dear Katty,

Your account is under investigation. Sorry if you disappoint your expectations will quickly rectify the situation.


We’ll contact you in the near future.




Best regards,
Lady Hammer Casino Team

Inactive user
Posted on June 23, 2018

Ok, i am waiting to contact with you. But now they dont write me and my acc still blocked

AskGamblers
Posted on June 25, 2018

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf LadyHammer Casino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity by fabricating selfie images needed for verification purposes.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

AskGamblers
Posted on August 26, 2020

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf LadyHammer Casino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity. AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

LadyHammer Casino Complaints

  • 3 of 4 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 3,972 USD avg amount

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