What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Casino Moons - Two weeks later, R13,400 winnings still not paid

RESOLVED
Complaint Info
Disputed casino Casino Moons
Reason Delayed payment
Amount R 13400
Posted on July 19, 2019

Every 6th business day my withdrawal is reversed to only start the waiting period of 10 days all over again. All requested documents submitted and approved, nevertheless the did it for a second time. I asked what is required, they said nothing it's a verification process. I ask how can they verify if the request is reversed. They said I can request withdrawal again. All in all its a third time I requested the same withdrawal. And I am afraid they will reverse it for a third time.
I have a feeling they don't want to pay my winnings. Now if I count from the first request, I have 14 days waiting. But the system shows 4 days because they keep on reversing my request. I deserve this money because I played with lot of money. So it's not like you giving it I away.

Posted on July 19, 2019

Hello,

We hope this message finds you well.

Please note that your latest withdrawal request has unfortunately been declined due to the fact that your account has been randomly chosen for a Verification Process. This consists of Management selecting a few random accounts with pending withdrawals, in order to review all account activity, including previously provided documents and game sessions.

This is a standard procedure, so the new payout request that you have placed on the account will be reviewed as soon as the verification is completed.

Thank you for your patience and understanding. For any further information, please do not hesitate to contact us.

Regards,
The Casino Moons Team

Posted on July 23, 2019

Hello,

We hope this message finds you well.

Please note that your payout request has been approved and the funds should reach you within maximum 24 hours.

Thank you for your patience and understanding. For any further information, please do not hesitate to contact us.

Regards,
The Casino Moons Team

AskGamblers
Posted on July 23, 2019

Dear @Patience27,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy