We hope this message finds you well.
According to the records of your account, your latest withdrawal request has been declined due to the Verification Process. The Verification Process falls into place for accounts with pending payouts and is a standard procedure that can be performed up to twice per year, however, any withdrawal requests can be left pending so that they are reviewed as soon as the Verification Process has ended.
According to this process, Security and Management thoroughly review the account and all account activity during the additional verification, as well as the documents that you have previously sent. Please note that the Verification Process takes place in order to ensure that the withdrawal process is smooth and safe for all our customers.
We have reviewed your account and noticed that the balance has been played and that there are no other withdrawals currently pending.
Please let us know if you need help with any further information regarding your account, we are at your full disposal .
The Casino Moons team