Ag Awards

Casino Moons - Delayed C$4,500 Payment

Complaint Info
Disputed casino Casino Moons
Reason Delayed payment
Amount $ 4500
Posted on March 23, 2019

Got my payment reverse each week for 3 weeks now for 4500$ .... they have all documents they need vouches for my credit card , proof of address , id , void check everything's ... they keep reversing my payment every 72 hours , any help ? they keep telling me in live chat everything is got and request a new withdraw and everytime its get cancelled

Posted on March 24, 2019


We hope this message finds you well.

According to the records of your account, your latest withdrawal request has been declined due to the Verification Process. The Verification Process falls into place for accounts with pending payouts and is a standard procedure that can be performed up to twice per year, however, any withdrawal requests can be left pending so that they are reviewed as soon as the Verification Process has ended.

According to this process, Security and Management thoroughly review the account and all account activity during the additional verification, as well as the documents that you have previously sent. Please note that the Verification Process takes place in order to ensure that the withdrawal process is smooth and safe for all our customers.

We have reviewed your account and noticed that the balance has been played and that there are no other withdrawals currently pending.

Please let us know if you need help with any further information regarding your account, we are at your full disposal .

Kind regards,
The Casino Moons team

Posted on March 25, 2019

Dear @sunshinereague,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

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