Planet 7 Casino - Reduced my winnings for unknown reasons, stalling payments

posted on May 22, 2016.

I have deposited more than 3000 US Dollars thru credit card which only takes matter of minutes to take my money away, I requested Checks and no one cares for a month.
Requested amount is 13500 because I won couple jackpots, they altered it down to 9000. 4500 disappeared for no reason and most importantly I still have not received a single penny out of it. they are keep telling me to contact VIP host but for god sakes, nobody from this casino is real and I am consulting my attorney and find out If I can totally do a legal damage to them for wasting my time.

posted on May 27, 2016.

Hi luarel--

Let me explain what happened to what you see as funds disappearing:

In all this, you used three different bonuses (280CLEO, MERMAID290 and REGAL290). With all of our bonuses, the bonus money itself is non-withdrawable. In the case of 280CLEO, we removed the bonus amount of $280 and with Mermaid290, we removed the bonus amount of $290.

With the REGAL290 bonus, the terms and conditions are very clear:

290% Match + 25 FREE SPINS in REGAL RICHES
Slots & Keno Only
No Playthrough
No Max Cash-Out
Redeem: REGAL290
Deposit $50 or More
*25 Free spins will be credited automatically upon redemption of code REGAL290. Play all of the spins before moving on to another game. Spins come with no additional playthrough and no added restrictions on withdrawals.

Unfortunately, you wagered a total of $3,675 playing Tri-Card Poker, which would not be allowed according to the terms of this coupon. As a result, your attempted withdrawal ($2,500.92) was declined and the funds were voided.

Regarding to your withdrawals, I see a payment is set to be delivered to you by noon today (Friday). Another payment has already been sent off, and I would expect to have tracking on this by mid-week, next week.

I’ll continue to watch your account and update as necessary.

All the best,


posted on May 31, 2016.

Dear @luarel,

Please make sure to update your complaint within the given time frame for response. Failure to do that will result in getting your case rejected.

Thank you for your cooperation.

posted on June 2, 2016.

I have recived funds, It took a while but I have recived 3 out of 4 checks with deductions that they came up with.

posted on June 3, 2016.

Hi luarel--

Just to let you know the fourth payment is now on its way and I would expect to see tracking by mid-week, next week. As soon as I have it, I'll be back to update you. ;-)

Have a great weekend,


posted on June 6, 2016.

Please let us know if there's some update on this complaint. Thank you.

posted on June 8, 2016.

Hi luarel--

It appears I received your tracking a bit late, as I've just checked and can see the payment was delivered yesterday. ;-)

I wish you all the best,


posted on June 11, 2016.

Dear @luarel,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.