Complaint #4 Casino Columbus

Unauthorized charges and self exclusion not upheld

By russel g.

7 years ago

Message on forum

Heres the timeline of what transpired:
OCT 26 account blocked at both Drift Casino and SlotV under Sunlet Services
OCT 26 was able to join Casino columbus and made a 50usd skrill deposit, made a pending withdrawal with Id and skrill screenshot provided

Oct 26 reported to police phone was lost/stolen. As mentioned, i did not doubt that my gaming account could have been compromised by this situation.

Oct 27 unauthorized charges were reported by bank. I advised Casino Columbus to block and refund but they declined due to their terms.

I am complaining due to:
1. Repeatedly ask for self exclusion and they did not block asap allowing more deposits to account by another person i did not authorize. I also ask them to check the consistency of deposit and game play but they did not check. I am also excluded in their sister sites.
2. Unauthorized charges as mentioned by my bank the next day my phone was lost.

Disputed Casino Casino Columbus

Reason Account closure

Discussion

AskGamblers

• Support Team

7 years ago

During the course of the complaints process it became clear that Casino Columbus processed player's request for Self Exclusion within several hours. Moreover, the player failed to inform casino about lost phone in a timely manner, which was her responsibility to do. In addition, the player was supposed to take immediate actions in regards of protecting herself and avoid all possible damages that could be caused by losing the phone, which she, unfortunately, failed to do. AskGamblers Complaints Team believe that Casino Columbus should not be blamed for the damage that has been caused, due to the player's negligent behavior.

Based on all of the above, AskGamblers Complaints Team consider the case as resolved and it is being officially closed now. In case of a disagreement with our decision we recommend player to seek further assistance on the matter from the relevant regulatory body.

babyshopph12

• Philippines • 2 reviews

7 years ago

Dear Askgamblers,
Casinocolumbus did block my account several hours after i requested for exclusion. However, they could have done it asap within minutes when i repeatedly ask for exclusion via chat support. This could have prevented any disputed deposits which may have coincided.
It is true that i did not mention my phone was lost on Oct 26 or 27 for the reason that:
Oct 26, there was no unauthorized transactions yet reported by my bank.
Oct 27, my police report was still in process due to weekend holiday in my country. However i told them a police report is on the way and that there was unauthorized activity in my account as evidenced by the email screenshot.

AskGamblers

• Support Team

7 years ago

Dear Casino Columbus,

In your reply above on 19th of November, you stated that player's account was blocked in several hours after her request and that she didn't duly inform you about phone theft.

We kindly ask you to prove aforementioned statements, by sending evidences where we can clearly see that you have closed player's account in less than 24h after the initial SE request, and that player never mentioned lost phone on Oct 26 and 27th.

Requested evidences please send directly to the AskGamblers Complaint Team at support@askgamblers.com.

Thank you in advance.

babyshopph12

• Philippines • 2 reviews

7 years ago

Due to the grave stress this complaint is causing me and my family as i am also 8 months pregnant, my doctor advised me to take a full rest. I am asking askgamblers to just decide and let relevant authorities handle this case. Thank you.

Casino Columbus Complaint Stats

Resolved 1 / 1

Avg. Amount N/A

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Casino Columbus Complaints

See all complaints for this casino

Deposit is not credited more than 6 days

I paid 0.2 monero, according to the instructions indicated in my account, here is the hash of the transaction: 982da819ce0a0b7b311176a7235073343b01a1ae93d4e975c9f6588ac68143e2 Technical support says wait, I'm waiting for 6 days, payments in crypto currency are executed per minute and all Internet users can see this transaction, the money has long been on Columbus. Monero Blockchain Explorer: https://moneroexplorer.com/tx/982da819ce0a0b7b311176a7235073343b01a1ae93d4e975c9f6588ac68143e2/1

Rejected