Complaint #2 Casino Columbus

Deposit is not credited more than 6 days

By vehsika

7 years ago

Message on forum

I paid 0.2 monero, according to the instructions indicated in my account, here is the hash of the transaction: 982da819ce0a0b7b311176a7235073343b01a1ae93d4e975c9f6588ac68143e2

Technical support says wait, I'm waiting for 6 days, payments in crypto currency are executed per minute and all Internet users can see this transaction, the money has long been on Columbus.

Monero Blockchain Explorer:
https://moneroexplorer.com/tx/982da819ce0a0b7b311176a7235073343b01a1ae93d4e975c9f6588ac68143e2/1

Disputed Casino Casino Columbus

Reason Amount not credited

Amount MRO0.2

Discussion

AskGamblers

• Support Team

7 years ago

Dear @vehsika,

Please let us know if you have cooperated the casino and sent the required screenshot. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Casino Columbus

• Representative

7 years ago

Dear VEHSIKA,

You sent the payment link that every player can copy from the personal account. I have asked you for a screenshot from the payment system, where the information about the transaction would be displayed and proved you had sent the money to us at this address. You did not attach this screenshot. However, you sent the other picture in which our billing address is absent. We have not received the funds from you, and we do not have any transaction confirmation from your side.

Best regard, Casino Columbus.

vehsika

7 years ago

How exactly do you identify the payment? I am sure that you should see 0.2 monroe around that day, someone else sent you the same amount. I can say with confidence that the funds left my wallet and they could only go to your wallet. I could not be mistaken when copying data. If you answer again that you do not see the transaction, I think it makes no sense to continue to negotiate, as there is no reason to play with you.

Casino Columbus

• Representative

7 years ago

Dear VEHSIKA,

This is the whole point - Monero is an anonymous payment system and we couldnt check it from your side, we check it from our side and we did not receive this transaction from you.

Best regard, Casino Columbus.

Casino Columbus Complaint Stats

Resolved 1 / 1

Avg. Amount N/A

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Casino Columbus Complaints

See all complaints for this casino

Unauthorized charges and self exclusion not upheld

Heres the timeline of what transpired:
OCT 26 account blocked at both Drift Casino and SlotV under Sunlet Services
OCT 26 was able to join Casino columbus and made a 50usd skrill deposit, made a pending withdrawal with Id and skrill screenshot provided

Oct 26 reported to police phone was lost/stolen. As mentioned, i did not doubt that my gaming account could have been compromised by this situation.

Oct 27 unauthorized charges were reported by bank. I advised Casino Columbus to block and refund but they declined due to their terms.

I am complaining due to:
1. Repeatedly ask for self exclusion and they did not block asap allowing more deposits to account by another person i did not authorize. I also ask them to check the consistency of deposit and game play but they did not check. I am also excluded in their sister sites.
2. Unauthorized charges as mentioned by my bank the next day my phone was lost.

Resolved