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Deposit is not credited more than 6 days


I paid 0.2 monero, according to the instructions indicated in my account, here is the hash of the transaction: 982da8­19c­e0a­0b7­b31­117­6a7­235­073­343­b01­a1a­e93­d4e­975­c9f­658­8ac­68143e2

Technical support says wait, I'm waiting for 6 days, payments in crypto currency are executed per minute and all Internet users can see this transaction, the money has long been on Columbus.

Monero Blockchain Explorer:
https:­//m­one­roe­xpl­ore­r.c­om/­tx/­982­da8­19c­e0a­0b7­b31­117­6a7­235­073­343­b01­a1a­e93­d4e­975­c9f­658­8ac­681­43e2/1
Disputed Casino Casino Columbus
Amount MRO0.2

Discussion

User name

Dear @vehsika,

Please let us know if you have cooperated the casino and sent the required screenshot. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

User name
Dear VEHSIKA,

You sent the payment link that every player can copy from the personal account. I have asked you for a screenshot from the payment system, where the information about the transaction would be displayed and proved you had sent the money to us at this address. You did not attach this screenshot. However, you sent the other picture in which our billing address is absent. We have not received the funds from you, and we do not have any transaction confirmation from your side.

Best regard, Casino Columbus.
User name loyalty-level-2
How exactly do you identify the payment? I am sure that you should see 0.2 monroe around that day, someone else sent you the same amount. I can say with confidence that the funds left my wallet and they could only go to your wallet. I could not be mistaken when copying data. If you answer again that you do not see the transaction, I think it makes no sense to continue to negotiate, as there is no reason to play with you.
User name
Dear VEHSIKA,

This is the whole point - Monero is an anonymous payment system and we couldnt check it from your side, we check it from our side and we did not receive this transaction from you.

Best regard, Casino Columbus.

Casino Columbus Complaint Stats

Resolved 1 / 1
Avg. Amount N/A
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Casino Columbus Complaints

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