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Casino Adrenaline did not pay my winnings

Posted on June 5, 2015

I put 20 euros in Casino Adrenaline and received a 100 percent bonus. I started with 40 euros and turned the required rollover was 500. I requested the withdrawal of the balance was 111.10. The casino declined payment. They say that violates the terms and conditions: '' 4.8. Adrenaline Casino reserves the right to forfeit the winnings and refund the deposit in case of irregular play, defined as but not limited to: Placing single bets equal to or more than 25% of the bonus received. When 25% of the bonus received is higher than € 7.5 / $ 7.5 / 6 GBP / then the maximum allowed bet is € 7.5 / $ 7.5 / 6 GBP /. ''
This is impossible because I do not exceed 30 cents per spin in any slot. I will not ever place here. It's a scam.

Posted on June 5, 2015

Dear Soycarmencita,

We would like to point out that our deposit bonuses are in no way forced or imposed on our players but are offered as a way to help players increase their balance and therefore allow them to increase their chances of winning. Each and every player is absolutely free to not take advantage of such offers and play strictly with their money and their money alone.

We are aware that there are very attractive bonuses on offer that require you to wager only 25x. Aside from that we also offer bonuses on the first three deposits and give all players 50 free spins for a total of 150 free spins and these are entirely wager free.

Having said that as is the case in every single online casino there are various limitations that every player must consider when accepting a certain bonus or promotion. Among these limitations are not only wagering requirements although they often are one of them, but also the maximum allowed bet, as stated in our Terms and Conditions under article 4.8. After having reviewed your game play, we noticed that you exceeded the maximum bet rule several times and as a consequence your winnings were automatically forfeited again in accordance to our Terms and Conditions. To avoid any misunderstanding we can and would be happy to send you your game play history at and time.

Kind regards,
Casino Adrenaline

Posted on June 5, 2015

We have been provided with a detailed history for the player's game play at Casino Adrenaline. Based on that play history we could confirm that player placed dozens of bets in excess of the maximum allowed bet according to term 4.8 from casino terms and conditions. All these bets were made on the game Multi-Hand Premier Blackjack Gold.

Based on the above we consider this case as Resolved. The complaint is now officially closed.

Casino Adrenaline Complaints

  • 26 of 27 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,408 USD avg amount

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