Slow payment for 2500 USD
On February 15, I was checking my email and saw an email for a deposit bonus from captain jack casino. I like to gamble so I made a 30 dollar crypto deposit. I played for a long while and eventually made two withdrawal requests to be withdrawn using bitcoin. The first request was for 2500 and the second was for 1500$ in btc.
I am only disputing payment for the 2500 as eventually I cancelled the 1500 deposit and played even more. I contacted customer support on various days between the first 10 business days that the site recommends is in their guidelines and on March 2 my deposit was approved. It said that it could be 7-10 more days before they sent payment and that the casino approved withdrawals on a case by case basis. I did contact customer service many times in the ten days after march second and was courteous and respectful each time. I’ve been as patient as can be as I know they have a lot of business.
Yesterday concluded the 20 business days for payment. 10 to be approved and 10 to be payed. Yesterday they told me to contact them today and today they are telling me to wait even more. I have screenshots for these conversations and will supply all evidence via photo when I’m instructed to. Thank you askgamblers for all you do for all people struggling to be paid what is owed.
Also yes I did receive a bonus but more than fulfilled my playthrough requirements.
I am only disputing payment for the 2500 as eventually I cancelled the 1500 deposit and played even more. I contacted customer support on various days between the first 10 business days that the site recommends is in their guidelines and on March 2 my deposit was approved. It said that it could be 7-10 more days before they sent payment and that the casino approved withdrawals on a case by case basis. I did contact customer service many times in the ten days after march second and was courteous and respectful each time. I’ve been as patient as can be as I know they have a lot of business.
Yesterday concluded the 20 business days for payment. 10 to be approved and 10 to be payed. Yesterday they told me to contact them today and today they are telling me to wait even more. I have screenshots for these conversations and will supply all evidence via photo when I’m instructed to. Thank you askgamblers for all you do for all people struggling to be paid what is owed.
Also yes I did receive a bonus but more than fulfilled my playthrough requirements.