Believing the attached bonus terms on their website, I deposited my money and played. I won a $500 jackpot and some smaller ones and had a good amount of money in my account. Suddenly, while playing, my money was gone! I immediately chatted with customer support and this is what they told me:
Chat Transcript with Lisa
Chat started on 10 Feb 2019, 06:34 AM (GMT+0)
(06:34:18) *** Lisa joined the chat ***
(06:34:19) Lisa : I have a question about this offer I used. WELCOME200 Bonus Terms: 200% Match Bonus Valid on any deposit of $30 or more to play Slots, Keno, Bingo and Scratch Cards only. No Playthrough and No Max Cash-Out. The bonus amount is considered non-cashable and will be deducted at a time of a cash out.
(06:34:30) Casino Support Center: Welcome to Customer Support and we hope you're enjoying your time with us! So we can best assist you, can you identify the purpose of your visit today?
(06:34:58) Lisa : I have a question about this bonus I used:
(06:35:04) Lisa : WELCOME200 Bonus Terms: 200% Match Bonus Valid on any deposit of $30 or more to play Slots, Keno, Bingo and Scratch Cards only. No Playthrough and No Max Cash-Out. The bonus amount is considered non-cashable and will be deducted at a time of a cash out.
(06:35:16) *** Alicia joined the chat ***
(06:35:24) Alicia : Thanks for contacting Captain Jack Casino. I will do my best to help you today.
(06:35:31) Alicia : Hi. My name is Alicia Green. How are you today? I kindly ask you to provide me your username and I will be with you very soon.
(06:35:45) Lisa : It says no play through yet I have a high paythrough.
(06:35:54) Lisa : Sure ...
(06:36:22) Lisa : Username is pensfan87
(06:36:45) Alicia : Thank you.
(06:36:50) Alicia : Allow me a moment while I check your account. Thank you for your patience!
(06:37:00) Lisa : thank you!
(06:37:40) Alicia : 200% Match Bonus Slots and Keno Games 30x Playthrough No Max Cash-Out Redeem: WELCOME200 Deposit $30 or More
(06:37:51) Alicia : Are you referring to this one?
(06:38:41) Lisa : No. Let me screenshot the offer for you. I copied and pasted it.
(06:39:02) Alicia : Sure.
(06:41:02) Lisa : Visitor uploaded: 38DFDFBD-115E-4205-A4A2-CD98B872142D.png URL: https://v2uploads.zopim.io/4/q/d/4qdkmLuvO3AtAykYlREmASAZzbAp7f5U/5aeaba569a00ec239ec3de36e94dce0bcfc7a172.png Type: image/png Size: 294449
(06:41:50) Alicia : Lisa, this coupon you redeemed is WELCOME200
(06:42:05) Alicia : You can play now.
(06:42:38) Lisa : Yes. As you can see, it clearly states no playthrough.
(06:44:47) Alicia : Lisa, I apologize for that but the rules are the ones I just provided you.
(06:45:39) Lisa : So you won’t abide by your advertising on your webpage?https://www.captainjackcampaign.com/landing/50freespins-3000bonus/?affid=5025,t=CJC6cb0d4195acdf5355cc8c777799f239b,ycid=5,yaid=152,ybid=567947
(06:46:37) Alicia : Let me double check that.
(06:48:31) Alicia : Lisa, I apologize for any inconvenience. The Marketing Team is working to improve the emails/messages sent.
(06:48:44) Alicia : Unfortunately the rules are the one I provided you.
(06:50:30) Lisa : It’s not your fault. However, you lost a customer and I will report this to the overseers and the forums. This is totally false advertising. Thank you for your time.
(06:51:37) Alicia : Lisa, we are working to improve that.
(06:51:45) Alicia : It is redeemed into your account.
(06:53:53) *** Lisa left the chat ***
<personal info removed>
Now please note the attached file that clearly states otherwise. I want my money! It's only fair when I deposited my money under their clear terms and then they scammed me.