Complaint #119
Captain Jack Casino
Can't seem to get my $100 withdrawal
7 years ago
So I've been trying to get this withdrawl since October 10, 2018.
I've tried three times now to get my withdrawl of $100 from Captain Jack Casino. I went through their third party identity verification process and submitted documents to them, then emailed all the requested documents and form to Captain Jack Casino's documents email. When I try to call or email the Casino on the status of my withdrawl, I get no answer. When I get on the site and actually contact a chat representative, they tell me they have my documents, that everything is fine. I'd feel like everything was fine if they'd actually stop sending me emails requesting my documents and then not responding when I tell them I've sent my documents already. They have a policy where they are supposed to respond to emails within five business days. The only response I've received is a reply asking me to do a survey so I can tell them how super their customer service is.
I did do a promotion and that's how I won the money that became the $100 withdrawl. It was their no deposit necessary free-play type deal where they give you money to gamble with. If you end up winning a few thousand, (and then bet most of it back into their system) they'll give you $100 of it. I met the qualifications and went through all their loops to try to get my winnings.
I'm just wanting someone that knows what's going on to tell me the check is either in the mail, or to find out how they can get that check in the mail. The money is gone now from my account (instead of returned to my account after the first two tries) so I'm hoping they actually wrote me a check and aren't scamming me.
Thank you for your time and help in resolving this issue.
I've tried three times now to get my withdrawl of $100 from Captain Jack Casino. I went through their third party identity verification process and submitted documents to them, then emailed all the requested documents and form to Captain Jack Casino's documents email. When I try to call or email the Casino on the status of my withdrawl, I get no answer. When I get on the site and actually contact a chat representative, they tell me they have my documents, that everything is fine. I'd feel like everything was fine if they'd actually stop sending me emails requesting my documents and then not responding when I tell them I've sent my documents already. They have a policy where they are supposed to respond to emails within five business days. The only response I've received is a reply asking me to do a survey so I can tell them how super their customer service is.
I did do a promotion and that's how I won the money that became the $100 withdrawl. It was their no deposit necessary free-play type deal where they give you money to gamble with. If you end up winning a few thousand, (and then bet most of it back into their system) they'll give you $100 of it. I met the qualifications and went through all their loops to try to get my winnings.
I'm just wanting someone that knows what's going on to tell me the check is either in the mail, or to find out how they can get that check in the mail. The money is gone now from my account (instead of returned to my account after the first two tries) so I'm hoping they actually wrote me a check and aren't scamming me.
Thank you for your time and help in resolving this issue.
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