Hi Richard--
I will explain in detail exactly what happened...
On March 21, you received a $30 Weekly Insurance Deposit. The Weekly Insurance Deposit carries a 2x maximum cashout with a $100 minimum. Keeping this in mind, any withdrawal requested which stemmed from the Weekly Insurance Deposit would be capped at the $100 point.
You made a $700 withdrawal request on 3/22, which was built using that Weekly Insurance Deposit. You cancelled the withdrawal request on 4/30 (the $700 was returned to your playing account) and you further built the amount, requesting a withdrawal in the amount of $2000.
Keep in mind that because all of this was built upon the Weekly Insurance Deposit, you were only eligible for a $100 withdrawal. This withdrawal was already paid: Paid $192.50 + $7.50 Service Fee Wire III transaction #54907315 ($100.00), #54907420 ($100.00) – our processor confirmed this wire was completed, 7/2. As you can see, there is a second $100 payment in that wire, which I’ll explain in a moment…
Your next withdrawal requested was on 7/19. This was approved on 7/30 and processed: Paid $1780 + $20 Service Fee for transaction #56352386. Our processor confirmed the wire was completed on 8/3.
On 5/15, you made a withdrawal request in the amount of $2000. Mistakenly, one of our Withdrawals staff approved this for only $100 (apparently thinking this was an Insurance bonus). The $100 which was approved was that second $100 payment that was paid in the $192.50 wire (mentioned previously).
Once the Withdrawals error was discovered (this was found when you lodged your complaint here at AskGamblers), the $1900 was sent to be processed: Paid $1900 + no Service Fee for transaction #56672377. Our processor confirmed the wire was completed, 8/18.
All of this should come as no surprise to you, as this was detailed in a live chat discussion back on May 7th.
At this time, there are no further withdrawals to be approved or paid.
I've forwarded the reconciliation and the live chat to you and AskGamblers management.
Tawni
