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Captain Jack Casino - 10 months of not getting paid

REJECTED
Complaint Info
Disputed casino Captain Jack Casino
Reason Delayed payment
Amount $ 3460
Inactive user
Posted on March 8, 2019

I actually won that amount back on 5/17/18 (1700) but it finally got approved for a check on 10/5 for $1437. I am still waiting to receive that check. The accounting dept will not respond or their customer service. I'm owed another amount of $2023. The $2023 is from two wins. On 12/5/18 I won $1212 and on 2/5/19 i won $810 for a total of $2023. in total i'm still owed: $3460. Please help and thank you.

AskGamblers
Posted on March 9, 2019

AskGamblers Complaints Team have been informed on behalf of Captain Jack Casino, that they have never received email notification with player's information, therefore we have used this occasion and sent those manually as a private message.


Dear Captain Jack Casino,

Please let us know if there's some update regarding this case.

AskGamblers
Posted on March 10, 2019

AskGamblers Complaints Team have Rejected this complaint, upon submitter's request.

AskGamblers
Posted on August 26, 2020

The complaint has been rejected as per submitter's own request.

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