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Captain Jack Casino - Withdrawal of $1,600 still not processed after waiting more than a month

33 hours left for Captain Jack Casino to respond.
catwowan Greece
posted on July 8, 2018.

Hi, I have been trying for nearly a month to get a withdrawal from this casino. I sent all the documents as requested and hoped the bank transfer would be done within their 7 day timeframe. On 14 June I requested a withdrawal of 1600 dollars. My account history states that at 08.31 am on 25 June 1495 dollars was approved and at the same time 105 dollars was approved by a manager. I have still not received any money. I am repeatedly told this will be escalated to the finance department but they can't give me a timeframe of how long this will take. I am being the run round. Can you help me get my winnings as obviously they have no intention of paying.

posted on July 12, 2018.

Hi Catwowan--

I apologize for the frustration you've been having with this.

You'll be pleased to know that your payment was sent off to our processor, Monday: 07/09 Paid $1475 + $20 Service Fee for transaction #30130869. As you can see there is a shortfall from the amount you requested--this is because you received a bonus in the amount of $105 (coupon THEWORKS175 (1 of 999)). All of our bonuses are non-withdrawable and as such, removed from your total withdrawal request.

I would expect you'll find the funds in your account, early next week (possibly sooner).

All the best,

Tawni

catwowan Greece
posted on July 12, 2018.

Thank you Tawni I will post on here when it is received. Re the 105 dollars, on my account it says declined and then the next line it says withdrawal "105 dollars approved by manager" . I don't understand this if your explanation above is correct. Perhaps you could explain.
Many thanks

ps I have made another withdrawal, will that be processed quickly within the time frame or will there be a delay with that?

AG- I would be grateful if this post could remain open until I receive my withdrawal . I will keep you updated on progress.

AskGamblers
posted on July 16, 2018.

Dear @catwowan,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

We would also like to use the occasion and suggest to player to submit new complaint in case something goes wrong with their outstanding payments which were not part of the current complaint.

Thank you for your cooperation.

catwowan Greece
posted on July 17, 2018.

Hi AG, i have checked and still no money received from Captain Jack. I would be grateful if you would keep this. Omplaint open until I receive it. I will of course keep you advised.
Many thanks

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