Interwetten Casino - Cant withdraw my Winnings

Ehjax78 Canada
posted on September 19, 2015.

I read good reviews about this casino here on Ask Gamblers. I made a few deposits and finally made a little money to withdraw. I deposited with Ecopayz but was told the only way I can withdraw the first time is through a bank account which I don't have. They wont even send me a cheque. They said its policy but they have no problem taking my money, and now when its my turn to get a little back, they wont bend at all. No bank cash.

posted on September 21, 2015.

Dear Mrs.,

We are sorry to hear that you are currently having some troubles to withdraw your winnings, but do to a Management decision the first withdraw need to be done by bank transfer.
Further payments can be done with your preferred withdraw method.

Please find below the part of our terms and conditions:

3. In any case, Interwetten reserves the unlimited right to apply certain restrictions to the payment methods in designated countries and/or to certain players at its sole discretion. As a general rule, all funds that have been paid in the Interwetten Account, shall be paid out in the same manner (credit card, bank transfer, IW-points etc.) as the deposit occurred. Interwetten has the exclusive and unfettered right to rule that withdrawals may be made only by bank transfer in order to validate the identity of the player. If the deposit method of the account is Ukash or Paysafecard and the value of a deposit is not played through in full before a withdrawal is requested, or there is any evidence of a series of bets/wagers placed which results in guaranteed player profits irrespective of the outcome, or where all the betting/wagering is determined to be low risk, Interwetten reserves the right to request a receipt showing proof of purchase of the voucher before any withdrawals are processed.

As a small compensation I am happy to offer you the exclusive Askgamblers - Promotion = up to 150 Freespins for Neon Staxx

If that will be fine for you, please send me a short e-mail to [email protected] with your username and we will credit your Freespins as soon as possible.

Best regards

Your iwcaisno-Team

Ehjax78 Canada
posted on September 21, 2015.

I replied to the email address you told me to contact 9 hours ago and I haven't gotten a response. I had a few questions since the link that you provided does not open. It says up to 150 spins on Neon Staxx in the promotion description you gave me in your response, so how many spins will I actually receive and do I have to deposit to receive them. What is the required gameplay and the maximum amount I can withdraw once I have a bank account set up. I thought that I would of gotten a response and waited patiently for the day but after 9 hours I don't feel that my inquiry is important your casino. Thanks for your time.

posted on September 22, 2015.

Dear Mrs,

please notice that our office is based in Austria so there might be a huge time difference between your country and Austria. Sure our Service-Team is available 24 hours, 7 days a week but our customer relation team has normal office hours from 8 a.m to 5 p.m. CET.

We have already replied to your mail.
Sorry for the delay.

best regards
Your IWcasino-Team

Ehjax78 Canada
posted on September 23, 2015.

OK, I will work on registering a Bank account and yes it was frustrating situation and took away from my experience at your casino. Now I am aware of the rules and regulations so hopefully I can enjoy your casino as much as others that have rated your casino very high. Even though you couldn't bend on your regulations it was nice to be compensated a little. Thanks and I hope you have a great day.

posted on September 23, 2015.

many thanks for your understanding. The compensation has been credited already.
So, hope this complaint has been solved and you can close this ticket.
If you need anything else, please do not hesitate to contact our service any time.

Best regards
Your iwcasino-Team