Complaint #3 Interwetten Casino

Reversed payments, slow reaction from casino

By Mark8685

10 years ago

I have been playing at interwetten for about 2 months now and have not had any problems up until 2 weeks ago.

I have made 6 withdrawals from my account and had no problems with the first 2. I received them both within 3 days. However I have now had my bank reverse 3 of the last 4 payouts (totalling over $1700 AUD) because they never received the funds from the casinos bank. My bank account is now overdrawn!

I am now expecting the last withdawal I received ($2500) to be reversed sometime within the next week.

I have been sending them messages for 2 weeks now and they just keep telling me I have to wait until they get the funds back from their bank. Not good enough!

Disputed Casino Interwetten Casino

Reason Delayed payment

Amount $4200

Discussion

AskGamblers

• Support Team

10 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Mark8685

10 years ago

This is resolved. Although im not at all happy with the result. I am not going to be able to get any further with this.

I have been left out of pocket and thoroughly annoyed.

I will never play at this site again.

Thank you.

AskGamblers

• Support Team

10 years ago

Dear @Mark8685,

Please makes sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

Interwetten Casino

• Representative

10 years ago

Dear Mark,

we are really sorry to her that and can understand that you are frustrated.

But to be fair, we told you several times that we processed the payment to your bank account as requested but couldn´t know that your bank involved a third (American) bank which don´t accept payments from us and send it back with high charges.
We offered you to withdraw with Neteller but you didn´t accept it. We already credit your account with a bonus and offered you bonus amounts for your deposits.

We hope to receive all your open payments back from the involved banks to credit it to your account.

Best regards

Your Interwetten Casino Manager

Interwetten Casino Complaint Stats

Resolved 2 / 7

Avg. Amount $2,755

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Interwetten Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 2 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Interwetten Casino Complaints

See all complaints for this casino

Payout delayed for winnings check

I'm very frustrated.

After losing and betting huge, I got some winnings.

The customer service always gives the same answer a few times.

Last time they said they were checking the winnings, and I don't know why.

I bet on Roulette 1k Euro.

I've been a member since 2018, and this is so frustrating.

Unresolved

€9,900

Interwetten casino - Account blocked for no reason and blocked money on balance

Hello dear AskGamers, I encountered such a problem on the Interwetten website. My account was blocked with a balance of 752.95 euro. The cause of the problem has not yet been clarified, why my account was closed. They do not give me my money and do not respond either by email or in the support chat. This incident happened on June 20, 2024. I will attach all the screenshots of my account as well as the bets that were made on my account below for your reference.
Dear AskGamlers users, this Interwetten casino refuses to respond to my SMS, why is my account closed! I ask you to help me publish my complaint, maybe they will see it from you and they will answer you. I was simply deceived, please help. I will provide all the screenshots of how they ignore me!!!!!

Please help me understand this situation and return my money back.Thank you very much for your understanding) I am waiting for your response.

Unresolved

€753

Does not let me withdraw my money

Hello dear Ask Gamblers!
I am contacting you because I need your help!
My internet account from 06.02.2024 was subject to an investigation and since then I can no longer use it!
Plus, I have 428 euros in my account, which is my money and I need it!
I am very indisposed for this reason!
I want you to help me get my money from my account!
Thank you !

Unresolved

€428

The account is locked and they do not allow withdrawal of €2933.19

I opened the account on November 22, 2021. And I've been using it ever since. The account has been fully verified (which I am sending you a screenshot of). While playing, my account is in the red by several thousand euros, and currently I have €2933.19 in my account. Interwetten does not allow me to withdraw and they stopped responding to my inquiries. They have locked my account, so please if you can help me unlock the account and allow me to play and withdraw.

Unresolved

€2,933

Delayed verification and my account locked

In December 2022, I was using my Interwetten account regularly without problems. At some point in the middle of December, I was asked to verify my account in order to continue using Interwetten sportsbook.

At that point, I have uploaded both sides of my driver's licence, and also my bank statement as a proof of my address. For some reason, my bank statement was rejected as a proof of address, so I have sent a regular utility bill instead.

After that point, every time I login onto my Interwetten account, it says that my account has been locked and that I should contact their service team.

I have sent e-mails to [email protected] which went unanswered.

I have tried to use their chat on website multiple times, where the last time I have received an answer was on January 21st, when I was told that the request was forwarded to the relevant department.

I have even tried several times to contact them by phone, where I was told by their agents that the verification department was still reviewing my case, and that there is not another way of contacting that team other than mail to which they do not reply.

I understand that verification process cannot be completed instantly, but at this point I feel it is getting ridiculous with the timeframe of 3 months, and worst of all is I do not get feedback at all from them.

If there is something additional that they require from me, I would be happy to assist them in any way I can, but from my point of view they are not doing anything, and have frozen my funds without any basis.

If there is anyway you can help me with this problem, I would be much obliged.

Kind regards,

Arturas

Unresolved

Can't withdraw my Winnings

I read good reviews about this casino here on Ask Gamblers. I made a few deposits and finally made a little money to withdraw. I deposited with Ecopayz but was told the only way I can withdraw the first time is through a bank account which I don't have. They wont even send me a cheque. They said its policy but they have no problem taking my money, and now when its my turn to get a little back, they wont bend at all. No bank account...no cash.

Resolved