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Campeonbet Casino - Withdrawal delayed well beyond advertised payout time frames

RESOLVED
Complaint Info
Disputed casino Campeonbet Casino
Reason Delayed payment
Amount $ 1000
idler Bulgaria
Posted on September 21, 2020

Hello,

My withdrawal request ordered on 28/06/2020 is not yet processed.

I would like to state categorically that I play only casino games (Campeon4)*. I have never placed a single bet on sports with Campeonbet.

By the way, they paid me 6 times so far by the same payment method (bank transfer). When I requested this time their KYC department wanted me to provide a copy of bank statement in order for the withdrawal to be completed (KYC)*. I provided what they needed and they confirmed the verification of my account (Campeon2, KYC1).

After staying for about a month under “Withdraw status” tab as “new” my withdrawal request (ID: 53421750) disappered. But it is available in history as ID: 18155853877, ID: 38313599816 (Campeonbet).

When contacting live chat they usually say “it’s under revew” or “the withdrwal will be paid as soon as possible” or “they will forward the issue to the relevant department” (Campeon3).

I wrote to their payment department (risk-­pay­men­[email protected]­cam­peo­nbe­t.com) but got no response.

*(Campeon4), (KYC), (Campeon2, KYC1), (Campeonbet) and (Campeon3) are the attached files in order of their writing and attaching.

Posted on September 25, 2020

Dear AskGamblers and IDLER,

We have processed your pending request.

Due to the fact that it is a bank transfer, you shall receive the funds within the next couple of banking days.

Kind regards,
Campeonbet Casino

idler Bulgaria
Posted on September 26, 2020

Dear Campeonbet Casino,
Thank you for solving the issue.

Dear AskGamblers,
Thank you for your help.

I will let you both know when I recieve the money.

Kind regards,
idler

idler Bulgaria
Posted on September 28, 2020

Dear AskGamblers and Campeonbet Casino,

I received the money.

I think the complaint could be closed.

Kind regards,
idler

AskGamblers
Posted on September 28, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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