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Campeonbet Casino - Withdraw got allowed but not payed

RESOLVED
Complaint Info
Disputed casino Campeonbet Casino
Reason Delayed payment
Amount € 1000
check0021 Baden-Württemberg
Posted on June 9, 2020

I would like to mention that my experience with Campeonbet was fine until now. My account is verified since a while and all payments were in time. However now I am experiencing issues and Campeonbet is not answering. I made a withdraw of 1000 EUR six days ago. Within a couple of hours the withdraw got approved. Unfortunately since then the status of the withdraw stays on "allowed". The chat support on the site cannot give me any information why the withdraw is not paid and neither the support nor the credit team is answering my emails. They guarantee a 72 hours withdraw time but they did not deliver this in my current case and do not answer my emails for days.

Posted on June 9, 2020

Dear CHECK0021,

We apologize for the big delay on processing your request.

We have informed you regarding the reasons for it yesterday.

Apologies for any inconvenience caused.

Since your request is a bank transfer, please take under consideration the banking times for processing these requests.

You will see the amount in your bank account either tomorrow or the next day.

Kind regards,
Campeonbet Casino

check0021 Baden-Württemberg
Posted on June 10, 2020

After my complaint this was quickly solved and the money was paid.

AskGamblers
Posted on June 10, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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