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Campeonbet Casino - Winnings confiscated after verifying

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Complaint Info

Disputed casino

Campeonbet Casino
Posted on August 2, 2023

After completing the wagering requirements, submitting all of the necessary documents and being asked for several selfies and finally passing the verification, my withdrawal was cancelled and my winnings confiscated. I'm not sure where else to complain but took over a month to complete all the verification just to be told all my winnings have been taken.

Posted on August 3, 2023

Dear All,

We would like to draw your attention to the following term of our Terms & Conditions regarding bonuses.

12.11 Company reserves the right to close down existing accounts without explanation. In this event, or in the
event of an account closure by a customer the gull balance will be paid out unless any fraudulent (e.g. Arbitrage,
etc.) behavior is suspected. In case of fraudulent behavior, winnings will be voided and deposits will be confiscated
or refunded, at Company's sole discretion, after we deduct the corresponding administrative and transaction fees
and any fees that Company is obliged to pay to the competent authorities due to a customer’s complaint.
Company also reserves the right to report to the appropriate authorities, if any customer is involved in any form
of suspected fraudulent behavior.
12.11.1 As "Arbitrage" Company means the method certain players can use in order to abuse Sportsbook offers
to their advantage. In such cases, we reserve the right to void bets, deduct winnings and remaining funds or
return user's initial deposit at Company's discretion.
Indicators, including but not limited, that gives Company strong reasons to believe that a bettor is abusing our
offers using the arbitrage system are as follows:
i) One deposit only in order to receive the MAX bonus offered.
ii) Starting his betting activity with one single bet, Soccer Pre event, Stake = his deposit + bonus money, on high
odd (higher than 2).
iii) Starting his betting activity with single bets, Soccer Pre event, Stakes totaling = his deposit + bonus money, on
high odd (higher than 2).
iv) Continuing his betting activity with the same pattern mentioned above, with stakes = winnings from first
bet(s).

As can be easily discerned from the player's betting behavior, the individual participated in the activity outlined in the preceding term. Upon identifying the fraudulent activity and breach of our policies by the bettor, our Risk and Fraud department took swift action by voiding their wagers. The player blatantly engaged in behavior that was explicitly prohibited, despite having been duly informed prior to registration. This behavior was in direct contradiction to the terms and conditions agreed upon during the registration process.

Sincerely,

The Campeonbet Team

AskGamblers
Posted on August 3, 2023

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Campeonbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Campeonbet Casino Complaints

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