Campeonbet Casino - Stole my casino winnings without any reason

Dear ANDREJ1

We understand your disappointment in the outcome of your verification.

However, the relevant department that checked your documents, arrived to the conclusion that one or more of your documents had been altered were no longer acceptable.

That action was a clear violation of our Terms & Conditions that you agreed upon signing up with us.

This left us with no choice but to deactivate your account and remove your entire balance, following our Term 12.10ii which states that:

12.10 Website reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active

We therefore understand your objection, but our actions were taken in full alignment with our Terms & Conditions.

Kind regards

The CampeonBet Support Team

Dear Campeonbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello Team,

Thank you for your reply.

We have forwarded the requested email to your inbox.

Best regards,
The CampeonBet Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Campeonbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.