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Campeonbet Casino - Missing payment of 1000 EUR

RESOLVED

Complaint Info

Disputed casino

Campeonbet Casino

Amount

€ 1000

Posted on July 31, 2023

Dear team,

I am writing about the continued unprofessional and unresponsive behavior of Campeonbet who have removed €17037 from my account and closed it. Not because I've done anything wrong, but as per their own admission, they agree to pay €1811 of my balance and the €1000 that was a pending withdrawal.

I will be pursuing this confiscation clearly, but now I wish to stick to their suggested resolution of the issue and how they haven't even been able to complete that correctly. Even if I deemed this to be fair, they only paid €1811 and have totally ignored the €1000 they also agreed to pay. I have emailed several times pointing this out, with copies of my bank statement to prove it. They said it was paid in 2 payments not jointly, as if somehow that clarifies anything, and now just blank every email I send from now.

I have emails, screenshots, and live chats to prove every detail of the above.

AskGamblers
Posted on August 2, 2023

Dear Campeonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on August 3, 2023

Dear all,

The matter has been escalated to the appropriate department, and they are currently investigating it. Kindly allow some time for the investigation to take place.

Sincerely,

The Campeonbet Team

Posted on August 4, 2023

Hello, the €1000 has now been paid. Thank you AskGamblers for getting their attention on this issue, where emails direct to the operator had proved impossible.

I must now point out my 2nd issue which remains unresolved. I am owed €2034.90 which was my cash stake. They have inputted a term staking that the maximum net winnings in a 24 hour period is €5000 (even though they accept wagers with much higher liability than this). I wagered €2034.90 and 'won' €21956.99. They paid out €5000. This is not my net winnings, as €2034.90 of the €5000 was my stake, preexisting in my account and therefore is not liable to be confiscated. If they take my stake, they are paying out gross winnings, which is clearly not what they state in their terms.

This also needs addressing and therefore I also wait for my stake to be refunded (€2034.90).

Posted on August 7, 2023

Dear all,

The new issue has been escalated to the appropriate department, and they are currently investigating it. Kindly allow some time for the investigation to take place.

Sincerely,

The Campeonbet Team

Posted on August 8, 2023

I await your reply.

AskGamblers
Posted on August 12, 2023

Dear Campeonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on August 20, 2023

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Posted on August 23, 2023

Dear all,

Our team is reviewing the issue. Kindly allow some time for the investigation to take place.

Sincerely,

The Campeonbet Team

Posted on August 23, 2023

I wait for your response

Posted on August 25, 2023

Dear all,

Our team is reviewing the issue. Kindly allow some time for the investigation to take place.

Sincerely,

The Campeonbet Team