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Campeonbet Casino - I won a bet of 106 and the casino didn't pay

RESOLVED

Complaint Info

Disputed casino

Campeonbet Casino

Reason

Other
Posted on June 10, 2023

This casino offered me a freebet of 60 for voting in the askgamblers awards I voted, I made a bet, I won and they didn't want to put the money in the casino, I contacted them and they said that the freebet was valid for 2 days, well, I sent prints to them where I had made the bet on the 25th of the first day that I won and even so they said that the games had to be played in 2 days and that's a lie in the terms it doesn't have to be played in 2 days, the freebet has to be used and I used it it's very difficult to win a complete bet without cahaout and they don't want to pay help me!

AskGamblers
Posted on June 13, 2023

Dear Campeonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on June 13, 2023

Dear FATIMAN09888,

The Free Bet has been credited once more to your account.

Please use it in accordance with our Terms & Conditions.


Best regards,

The Campeonbet Team

Posted on June 13, 2023

If it was credited twice it was you who added it and not me I just used a bet and that's all and I didn't win the bet and I wasn't paid

Posted on June 13, 2023

Dear FATIMAN09888,

We credited another free bet in your account today in order to resolve this issue.

Please use it in accordance with our Terms & Conditions.

@Ask Gamblers Please resolve this complaint.


Best regards,

The Campeonbet Team

AskGamblers
Posted on June 13, 2023

Dear @fatiman09888,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on June 13, 2023

hello askgamblers so I don't want another bet I want my winnings which are 106 I didn't violate anything it's very difficult to win with a freebet not being able to cashout it was very difficult to win the bet 100% so I hope you understand me I want the fair my 106 that I won I'm not interested in Freebet and it's impossible to win a bet

Posted on June 15, 2023

Dear FATIMAN09888,

The difficulty is besides the point, the term is standard and clear.

You may use the free bet if you wish or not.

@Ask Gamblers, we kindly request that you resolve the complaint.


Best regards,

The Campeonbet Team

AskGamblers
Posted on June 15, 2023

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Campeonbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Campeonbet Casino Complaints

  • 64 of 66 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 729 USD avg amount

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