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Campeonbet Casino - Every time i withdraw they cancel and ask for more documents

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Complaint Info

Disputed casino

Campeonbet Casino
Oli_basket Quebec
Posted on January 23, 2024

I deposit multiple times in my account

And I got my account fully verified

I send them my driver's license and my bank statements

I tried to withdraw 1000$, but it was saying pending.

So I waited after 3 days I received an email that my withdrawal was canceled and I had to send a picture of myself holding my driver's license!

So I sent the picture and did a withdrawal again of 1000$

After 3 days I got an email AGAIN saying that my withdrawal was canceled and they asked me for cellphone bills

So I send them my cellphone bills and they accept it

I withdraw again 1000$

3 days later they canceled AGAIN my withdrawal and asked me to send a picture of myself holding a paper with my name, date of birth, and the casino name

So I send them

Right now I am withdrawing again 1000$

But I feel completely disrespected by the process they are not asking for all the documents they want at the same time no they are waiting for me to send and accept my documents and after canceling my withdrawal asking me for more documents

This is not okay and I want this resolved

I want my withdrawal of 1000$ to be accepted and stop wasting my time and asking for more documents every time I send one

They could have asked me to send multiple documents at the same time but they just wasted my time and every time canceled my withdraw

I was looking for a good casino online and I saw Campeonbet has a good review on AskGamblers so I created my account deposit a couple of times but when it's time to withdraw they were just wasting my time!

So please can this be resolved and let me withdraw 1000$ this week?

Oli_basket Quebec
Posted on January 24, 2024

In this 3 photos you can see i send all my documents and they are accepted
The last one they said in the email that my withdraw was cancel again but to send a picture of myself holding a paper with my name my date of birth and the casino name and after this documents like said in the email its said that my account will be fully verify
So they accept this documents my account should be fully verify!
So i ask them : can you now accept my withdraw now
they respond to my email saying its will take 3 days to have my withdraw unless further review is required !
Tomorrow will be the 3rd day they should pay me

Like in the email they said my account will be fully verify after that

This is making me anxiety and stress because its been 4 times now everytime they accept my documents they said the same email
The withdraw will be send after 3 day unless further review!! But finally cancel and ask another documents!

They have my :
bank statement
Driver license
Cellphone bills
Picture of myself holding my driver license
Picture of myself holding a paper with my name and date of birth

Like at this point any website will know that im fully verify

this is not okay at this point

Who need 2 different picture of someone ?
With different documents

5 documents accepted and review
And the last email saying im fully verify after the last one

I see on ask gambler 8,8/10 campeonbet

Now its time to send me my withdraw and show me you are really a 8,8/10 casino

Waiting to get my money but right now i dont like what is going on

I read a lot of review about campeonbet and its im not the only one that they do that

To have a sucessfull casino and sportsbook you should do everything to pay your client

And im doing everything they ask

Now its time to give me my money in return

I deposit multiple time
If i lose 10 000$ on deposit they will take it happily but now its time to pay me i really want to see campeonbet send me my first withdraw of 1000$

At this point i really liked campeonbet they offer a lot of casino game and i was really enjoying my time
But right now im not enjoying this
I really was not going to do any complaint

But after canceling again and again my withdraw i had to

Is that normal to have to send 2 picture of myself holding different documents?
And they never ask all the documents at the same time they wait after canceling each withdraw to ask for another documents

Posted on January 26, 2024

Dear Player,

We are currently reviewing your case. Please allow for some time while we are investigating the matter.

Sincerely,

The Campeonbet Team

Oli_basket Quebec
Posted on January 27, 2024

Still waiting for my first withdraw.
Can you accept my withdraw of 1000$ please

Oli_basket Quebec
Posted on January 28, 2024

This absolutely a disrepect to me , its been 5 days since my withdraw is pending

After asking for so many documents

Can you please be respectful and send me my first withdraw
Im tired to ask and ask

Its should take 2 min to send money to a wallet

But after 5 days they still processing
That is not fair and disrespectful!

Send me my withdraw please!!!!

Posted on February 1, 2024

Dear AG Team,

We would like to inform you that after reviewing the activity of OLI_BASKET's account, we have determined that they have acted as part of a large group targeting our deposit offers and placing multiple off price bets in live sports markets.

Therefore, in accordance with our T&C's 3.1, 11.1-4, 12.10, 52.1 that can be found on the link below, we have proceeded to remove the entire balance of the account.

https:­//c­amp­eon­bet.co­m/t­emp­lat­es/­ter­ms_­and­_co­ndi­tions

Kindly note that we have also contacted the user directly regarding this outcome.

We thank you for your patience during the review process and we remain at your disposal if you require any additional information.

Best regards,
The Campeonbet Team

AskGamblers
Posted on February 1, 2024

Dear Campeonbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Oli_basket Quebec
Posted on February 1, 2024

Campeobet try to scam me my money! I hope you can see that ask gambler!
This absolutely outrageous and disrespectful!
I didn’t breach any term and conditions!
Targetting deposit offer?? Absolutely not ?
The last time i deposit i had 0$ in my account and i deposit 300$ without any bonus how is that taggetting your bonus offer

I had 0$ in my account deposit 300$ without any bonus offer
I bet and did exaclty 5900$ profit in sports book

And i did a profit of 10 400$ playing baccarat and Blackjack!

Its been 3 weeks campeonbet ask me for documents and ID
When they have everything and my account is fully verify they try to use that i breach term and condition!

Again i didnt breach any terms and condition!

And i was never part of a large group targetting deposit offer!

This is absolutely inacceptable

You doing everything not to pay me this is not okay
I feel stupid to have follow the review on ask gambler because if i didn’t and use another website like bet 365 i would have play casino without having any problems

I absolutely didn’t breach any term and condition

I receive the email of campeonbet with the term and conditions saying this is the term i breach

Like saying a i forge my ID
Wow this absolutely crazy

That i did fraudulent activity? I didn’t

Saying that user are only required to bet only on their own behalf!

I didn’t do anything that you accuse me

What will be the point to bet and play casino on other behalf?

I could have use another website or casino to play blackjack baccarat and bet on sports

I absolutely didn’t do anything wrong

Like i can see on a lot of complaints you guys try everything not to your customers and use term and condition to try to not pay customers

I can facetime or zoom with campeonbet i have no problem with that im available for that

But right now you are just trying to scam me my money because i won big in your casino!

This is not acceptable and will contact my lawyer if you dont pay me

I really hope ask gambler that you resolve this

Askgambler should not promote a casino who try to scam and not pay there customer this absoluty inacceptable

Again one last time i didn’t do anything that you accuse me im a legit player who send you all the documents you ask

I have 16 700$ in my campeonbet and if this is not resolve i will contact my lawyer and we will resolve this case no matter

Im not letting you scamming me 16 700$!

Thank you ask gambler and i really hope you take this matter seriously because this is not acceptable!

AskGamblers
Posted on February 2, 2024

Dear all,

Please be informed that casino sent us an email with detailed explanation. Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Campeonbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Campeonbet Casino Complaints

  • 64 of 66 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 729 USD avg amount

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